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IP Office Manager Pt.1

IP Office Manager Pt.2


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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





User Dialing

Summary: Looks at how the IP Office looks for possible short code matches to user dialing.

Short code matches for user dialing IP Office

The following IP Office settings influence user dialing.  

  • Dial Delay Count: Default = 0 (US/Japan), 4 (ROW)
    This value sets the number of digits dialed before the IP Office looks for a short code match.

  • Dial Delay Time: Default = 4000ms (US/Japan), 1000ms (ROW)
    This value sets the maximum allowed interval between the dialing of each digit. If exceeded, the IP Office looks for a short code match even if the Dial Delay Count has not been reached.

  • Off-Hook Timer
    When a user goes off-hook, the IP Office starts a 30 second off-hook timer (10 seconds in Italy). If the off-hook timer expires before a short code match occurs, the user is disconnected.


The following rules are used when short code matching is performed for user dialing:

  • A short code is immediately an exact match is found.

  • If no match is found but partial matches exist, the user can continue dialing,.

  • If no match or partial matches are found, incompatible is returned.

  • The following precedence is used to determine which short codes are used:

  • Extension number matches override all short codes.

  • User short codes override user rights and system short codes.

  • User Rights short code matches override system short codes.

  • When multiple exact matches occur,

  • The match with the most specified digits rather than wildcards is used.

  • If there are still more than one match, the match with the most exact length is used. This means X wildcards will override N when both match.    





































































































































































































































































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