Partner Phone System

VoIP Solutions- Avaya IP Office PBX Telephone Systems


Forward-Follow Me Feature

Forward and Follow Me provide two ways for a user to send calls to another number. Calls can be forwarded to:

  • An inside extension--for example, when a user is temporarily working at a different desk.
  • A non-local extension at another system in a private network (Hybrid/PBX mode only)--for example, when a user is at a branch office.
  • An outside number--for example, when a user is working at home. When calls are forwarded to an outside number, the feature is called Remote Call Forwarding.

The Forward on Busy feature enhancement forwards calls immediately when all available SA or ICOM buttons on the Forwarding extension are busy. The caller no longer receives a busy signal from the forwarding extension. This enhancement works with Forward, Follow Me, and Remote Call Forwarding.

Business Office Phone Systems

Both Forward and Follow Me are affected by the Forwarding Delay option, which allows calls to an extension to ring for at least the programmed number of rings (0-9) before the call is forwarded to the receiving extension. If a call cannot be forwarded while certain conditions exist, the Delay may be greater than the programmed Forwarding Delay setting. The Forwarding Delay setting can be programmed only by the System Manager through system programming.

Partner Phone System

SA or ICOM calls forwarded from an extension where all available lines are busy do not have the Forwarding Delay applied. They are forwarded immediately and may arrive at the destination before other forwarded calls that are ringing for the Forwarding Delay period.

All users, except QCC operators, can use Forward or Follow Me to forward calls to another extension. Calls cannot be forwarded to a Calling Group.

The factory setting for Remote Call Forwarding does not permit users to forward calls to outside numbers. Through system programming, use of the feature can be allowed for individual extensions.

For assistance with this feature call to speak with one of our technicians 800-429-0077

Forward-Follow Me Feature

Merlin Magix Telephone System |Merlin Phones



1-800-429-0077 ::: Fax 1-732-751-8811
5133 West Hurley Pond Rd., Farmingdale, NJ 07727
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