Music-On-Hold

Music-On-Hold can provide music or recorded information to an outside or private-network caller when the following features are used:

• Conference (while on hold)
• Group Calling (while waiting in the Calling Group queue for a busy extension after listening to the delay announcement)
• Hold

The music source or recorded announcement device must be connected to a ground-start or loop-start line/trunk jack programmed for Music-On-Hold. If Music-On-Hold is used without connecting a music source properly, an outside caller hears nothing.

Business Telephone Systems

In addition, Music-On-Hold can be programmed for the Transfer Audible feature as an alternative to ringback in the following feature interactions:

• Camp-On
• Hold, Transfer, and Conference for single-line telephones
• Park
• Transfer
• Private network calls

If transfer audible is programmed, what callers hear is described in the Call Types and Transfer Audible table.

VoIP Telephones

Music-On-Hold is not provided to inside callers.

Music-On-Hold is never heard by callers in the Queued Call Console queue.

For assistance with this feature call to speak with one of our technicians 800-429-0077

Music-On-Hold Feature

Merlin Magix Telephone System |Merlin Telephones

Phone Equipment