Phone Equipment

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Personal Lines

A Personal Line, also called a Direct Facility Termination (DFT), is an outside line/trunk assigned to a button on one or more telephones or to another type of extension, such as a data communications device. A Personal Line can provide either the shared or exclusive use of a specific line/trunk. In Hybrid/PBX mode, a Personal Line allows users to receive outside calls without operator involvement.

Avaya IP Office PBX Telephone Systems

When a Personal Line is assigned to more than one extension, a principal user of the Personal Line can be assigned through system programming. Assigning an extension as the principal user has the following effects:

  • If Remote Call Forwarding is enabled for the extension, only the principal user can forward Personal Line calls to an outside telephone number.

  • Unless the Personal Line is set to No Ring, calls received on the Personal Line follow the principal user's Individual or Group Coverage patterns.

To select a Personal Line to make or receive outside calls, the user presses the associated Personal Line button on a multiline telephone; a dial-out code is not needed. When the line is in use, the green LED is on at all multiline telephones that share the Personal Line.

Phone Equipment

Inside calls cannot be made or received on a Personal Line.

When two or more users answer the same call on a Shared SA or Personal Line button, the red and green LEDs next to the button go on, but only one person has a talk path with the caller. Privacy should be used to eliminate competition for the same call.

When an individual Personal Line is assigned to a line button on more than one telephone, up to three users of that Personal Line can participate in an in-progress call (including conference calls) on which Privacy has not been activated. Users select the Personal Line button with the call.

Personal Lines can be assigned through system programming to single-line telephones or any other type of tip/ring device to allow a user to receive outside calls. Normally the Ringing/Idle Line Preference for single-line telephones or other tip/ring devices is activated, and Automatic Line Selection (ALS) is set to select an SA or ICOM button. With this arrangement in Key and Behind Switch modes, the single-line telephone user can select the Personal Line to make an outside call by dialing the Idle Line Access code (usually 9 ) while listening to inside dial tone.

In Hybrid/PBX mode, when either Ringing/Idle Line Preference is deactivated or ALS is set to select an SA button, a single-line telephone or tip/ring device user cannot select the Personal Line to make calls but can receive calls on the Personal Line.

For single-line telephones or other tip/ring devices in any mode of operation, ALS can be set to select the Personal Line. The user, however, cannot make inside calls or activate system features.

A multiline telephone user can program Personal Line buttons for Immediate Ring, Delay Ring, or No Ring. When a Personal Line button is programmed for No Ring, the user can still answer calls received on a Personal Line by pressing the Personal Line button with the flashing green LED. However, when a Personal Line is set to No Ring and Individual and/or Group Coverage is programmed for the user, calls received on the Personal Line are not sent to coverage.

If a Personal Line button is set for coverage of overflow for a Calling Group, the Personal Line button should be set to No Ring.

 

For assistance with this feature call to speak with one of our technicians 800-429-0077

Personal Lines

Merlin Magix Phone System |Merlin Telephones

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