Queued Call Console (QCC)
The QCC is an answering position available only in Hybrid/PBX mode. The QCC is a 4424LD+ or MLX-20L telephone used by operators to do the following:
Answer outside calls that are directed either to the QCC queue or to a specific QCC operator.
Answer inside calls either to the operator or to a specific QCC operator's extension.
Direct (extend) inside and outside calls either to an extension or to an outside telephone number.
Serve as a message center.
Make outside calls, for example, for users with extensions restricted from making outside calls.
Set up conference calls.
Monitor system operation.
Avaya Office Business PBX Telephone Systems
The system can have up to four QCCs. QCCs can be designated as follows:
Two for each 412 LS-ID-TDL module (4424LD+ telephones) assigned to the first and fifth extension jacks.
Four for each 024 TDL module (4424LD+ telephones) assigned to the first, fifth, thirteenth, and seventeenth jacks.
Two for each 008 MLX or 408 GS/LS-MLX module (MLX-20L telephones) assigned to the first and fifth extension jacks.
Four for each 016 MLX module (MLX-20L telephones) assigned to the first, fifth, ninth, and thirteenth jacks.
The first QCC must be assigned to the first extension jack in the system--that is, to Port 1 of the TDL or MLX module installed in the lowest-numbered slot.
The first jack on the first TDL or MLX module is factory-set as the primary system operator position. This cannot be changed. The primary system operator is designated to receive Dial 0, Unassigned DID, and LDN calls. If a system has both DLC and QCC operator positions, the factory-set primary operator position must be a QCC.
For assistance with this feature call to speak with one of our technicians 800-429-0077
Queued Call Console (QCC) Feature
Merlin Telephone System |Merlin Phones