Phone Equipment

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Direct Voice Mail

Direct Voice Mail allows you to place or transfer a call directly to another person's voice mail without ringing that person's telephone.

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You can either transfer an active call to an extension's voice mail or place an intercom call directly to the extension's voice mail. Activating Direct Voice Mail while on hook selects the next available SA or ICOM button (if at least one SA or ICOM button is available). To activate Direct Voice Mail, do one of the following:

  • Press the programmed Direct Voice Mail button and press a DSS button or Auto Dial button, or select a Directory entry for the extension.
  • Press a DSS button or Auto Dial button, or select a Directory entry for the extension; then press the programmed Direct Voice Mail button.
  • Press the programmed Direct Voice Mail button and dial the extension number.
  • Press the Feature button, select Direct VM [DrcVM] , and dial the extension number.
  • For 4400 and single-line telephones:
  • To transfer an active call to another user's voice mail, press the Flash or Recall button (or, if the telephone does not have positive disconnect, press and release the switchhook). Then dial #56 and the user's extension number. To complete the transfer, hang up.
  • To send voice mail to another user, go off-hook and dial #56 followed by the user's extension number.
  • For 4400D telephones:
  • To transfer an active call to another user's voice mail, press the Trnsfr button. Then dial #56 and the user's extension number. To complete the transfer, hang up or press Trnsfr again.
  • To send voice mail to another user, go off-hook and dial #56 followed by the user's extension number.

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On display telephones, the display shows the message Send Voice Mail to: [ Send VMail to: ] before the extension is selected or dialed.

The green LED associated with the Direct Voice Mail button lights when the feature is activated. The LED turns off when the feature is deactivated (by pressing the Direct Voice Mail button again) or when the call or transferred call has gone to voice mail.

If you have a programmed Direct Voice Mail button, you can send a call directly to voice mail while transferring or making a call by pressing the Direct Voice Mail button. The call or transferred call goes to the extension's voice mail. In this case, the green LED does not turn on.

If you activate Direct Voice Mail to transfer a call and then press the Direct Voice Mail button to deselect the feature, the original call is still on hold for transfer. You can either enter an extension number and complete the transfer to another extension (by hanging up or pressing the Transfer button) or press the line button to pick up the call.

For assistance with this feature call to speak with one of our technicians 800-429-0077

Direct Voice Mail Feature

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