VoIP Telephones

VoIP IP PBX Telephone Systems

 

Station Message Detail Recording

Station Message Detail Recording (SMDR) captures detailed information about incoming and outgoing voice and data calls. The information is sent to an output device such as a printer or an optional call accounting or analysis system.

VoIP IP PBX Business Telephone Systems

SMDR records are gathered sequentially and sent to the RS-232 SMDR jack on the processor module of the control unit. They can be printed on a serial printer connected to the SMDR jack. To assist further with cost allocation and unauthorized call detection, an Avaya Call Accounting System (CAS Plus V3, CAS for Windows, CAT/B, or CAT/H) can be connected to the SMDR jack on the control unit. The optional MERLIN LEGEND Reporter software application allows the collection and analysis of Calling Group call information via a PC running Windows, connected to the SMDR jack on the control unit.

VoIP Telephones

Two SMDR report formats are available: the factory-set Basic format and the ISDN format. The ISDN format is used when the business subscribes to the AT&T INFO2 ANI service, another ISDN/PRI network service, or to Caller ID service (requiring an 800 GS/LS-ID module for the loop-start lines on which the service is provided). When the ISDN format is selected during system programming, the CALLED NUMBER field of the call report shows the number dialed by a party calling into the system on a line where the service is provided.

Call information can be recorded for incoming and outgoing calls (the factory setting) or for outgoing calls only. Enabling the Talk Time option permits recording of incoming calls to Auto Login or Auto Logout Calling Groups, even if SMDR is programmed for outgoing calls only. Incoming calls to other Calling Groups still strictly adhere to the Call Report type setting.

The system is factory-set to record only calls that last at least 40 seconds. This setting can be changed to timing in the range 0 to 255 seconds. Enabling the Talk Time option permits recording of incoming calls to Auto Login or Auto Logout Calling Groups, even if the call length is less than the programmed minimum number of seconds. Incoming calls to other Calling Groups still strictly adhere to the minimum call length value.

In Hybrid/PBX mode only, any call originating on a tandem trunk appears on the SMDR report, as do any calls originating on or passing through the local system. Calls to non-local extensions are treated as outside calls for the purpose of SMDR. SMDR reports may report calls using more than one call record on more than one system. Depending upon how SMDR is programmed and how calls are routed, you may need to consult several SMDR records to trace a call that is routed over network trunks. To log network calls, SMDR should be programmed to report both incoming and outgoing calls.

 

For assistance with this feature call to speak with one of our technicians 800-429-0077

Station Message Detail Recording

Merlin Magix Phone System |Merlin Telephones

 

 

 

1-800-429-0077 ::: Fax 1-732-751-8811
5133 West Hurley Pond Rd., Farmingdale, NJ 07727
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