Troubleshooting Merlin Magix

Night Service Not Working

Possible Cause 1: The system time and/or day may be set incorrectly.

What to do: Use system programming to check the setting of the system time and date, or check the time at a 4400-Series or MLX display telephone.
• If the settings are incorrect, correct them and activate Night Service again. If it is now working, you have solved the problem. If not, go to Possible Cause 2.
• If the settings are correct, go to Possible Cause 2.
• In Release 1.5 and later systems, if the Automatic Daylight Savings Time feature is not active, be sure to change the system time appropriately when Daylight Savings Time starts and when it ends. System time affects the functioning of several system features, including Automatic Backup, Night Service, Station Message Detail Recording (SMDR) reports, stand-alone Auto Attendant systems, Voice Mail, and Reminder Service. In a MERLIN MAGIX Release
1.0 system, you must change to and from Daylight Savings Time manually.
• Night Service with Coverage Control affects the status of Voice Mail coverage for extensions with programmed Coverage VMS buttons.

Possible Cause 2: If the system has Night Service with Time Set, the start and stop time or day of week may be set incorrectly.

What to do: Use system programming to check the settings for the Night Service with Time Set daily start and stop times.
• If the settings are incorrect, correct them and activate Night Service again. If it is now working, you have solved the problem. If not, go to Possible Cause 3.
• If the settings are correct, go to Possible Cause 3.

Possible Cause 3: The Night Service button may be programmed incorrectly at one or more DLCs.

What to do: Use centralized telephone programming to check that the button on the DLC operator console is, in fact, programmed for Night Service ; or, at the DLC, press the Inspct button and then the programmed Night Service button.
• If the Night Service button is not programmed, program it and activate Night Service again. If it is now working, you have solved the problem. If not, go to Possible Cause 4.
• If the Night Service button is programmed correctly, go to Possible Cause 4.

Possible Cause 4: If the system has more than one operator console and the night destination is a Voice Mail system, one of the consoles may not have Night Service turned On.

What to do: Check that the green light next to the Night Service button at each console is lit.

• If Night Service now works, you have solved the problem.
• If Night Service is still not working, go to Possible Cause 5.
• If Night Service is still not working, call Carroll Communications at 732-751-0101 (consultation charges may apply).

Possible Cause 5: Lines may not be programmed as part of a Night Service Group. Night Service lines do not have to appear on operator consoles, and lines on operator consoles are not automatically part of that operator’s Night Service group; they must be assigned.

What to do: Check the Night Service line assignments.
• If the lines are correctly assigned, call Carroll Communications at 732-751-0101 (consultation charges may apply).
• If the lines are not assigned, program them as members of a Night Service group. If Night Service now works, you have solved the problem. If Night Service still does not work, call Carroll Communications at 732-751-0101 (consultation charges may apply).

Troubleshooting Merlin Magix Main

Troubleshooting Magix Phone System

Avaya Business Telephone Systems Florida | Merlin Magix | Business Telephone Systems