Caller ID Log All Calls (#319)
Use this feature to program a maximum of one extension to log all answered Caller ID calls and all unanswered Caller ID calls received at any extension on specific lines. You must use the Caller ID Call Log Line Association (#318) programming procedure to associate lines with the extension that will log all calls. Then use the Caller ID Log All Calls feature to allow the extension to log all Caller ID calls on the associated lines.
Once the features are activated for an extension, when the user activates the Caller ID Call Logging and Dialing (F23), all Caller ID calls that are answered or unanswered by any extension on the associated lines are logged. A telephone symbol (a vertical handset) appears in the Call Status Display to indicate that the call being viewed has been answered.
- Caller ID Log All Calls is available on 24-character PARTNER-18D and -34D display telephones. It is not available for MLS, MLC, Transtalk 9000-series, or tip/ring telephones.
The Caller ID Log All Calls feature is useful when a user needs information for all calls received in the system. For example, a supervisor could use the log for quality assurance by contacting callers and inquiring about the customer’s satisfaction with the results of the call.
- To view the Caller ID Call Log, a Caller ID Call Logging and Dialing button must be
programmed on a button with lights on a system display telephone. (This feature is not
supported on a button without lights.)
- Transfer Return calls that are answered at the return extension are not logged even if Caller ID Log All Calls is set to active.
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