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Partner ACS Telephone System

Direct Inward Dialing (DID)

 

Use this feature to have Direct Inward Dialing (DID) numbers on a T1 line routed automatically to the PARTNER extensions, hunt groups, or calling groups you specify. When a Direct Inward Dialing (DID) call arrives, the PARTNER system “collects” the digits from the T1 service provider (that is, the number that was dialed) and matches the number to a DID Mapping Table you created. If the incoming number matches an entry in the DID Mapping table, the call rings at the matching extension or hunt group.

To use this feature, you must:

  • Purchase a “block” of Direct Inward Dialing (DID) telephone numbers from your T1 service provider
  • Use PARTNER ACS R7.0 PC Administration to map extensions, hunt groups, or calling groups to the Direct Inward Dialing (DID) telephone numbers

For More Detailed Information: Please Call 732-280-3200

Outgoing calls can be made on T1 lines administered for Direct Inward Dialing (DID).

  • A T1 module is required for Direct Inward Dialing (DID).
  • You must use the PARTNER ACS R7.0 PC Administration software to program Direct Inward Dialing (DID) on T1 lines.
  • You can have a call on a T1 line with Direct Inward Dialing (DID) ring at an extension that cannot access a T1 line from a line or pool button. If the line or pool button is not programmed at an extension, or the line or pool button is busy, the call rings at one of the extension’s Intercom buttons.
  • Outgoing calls can be made on T1 lines administered for Direct Inward Dialing (DID).
  • Automatic System Answer features are disabled on T1 lines with Direct Inward Dialing(DID).
  • Direct Extension Dialing features are disabled on T1 lines with Direct Inward Dialing (DID).
  • Caller ID information is unavailable on T1 lines. The message “Direct In Dial” or “DID” is displayed for incoming calls on T1 lines with Direct Inward Dialing (DID).
  • You should not assign T1 lines with Direct Inward Dialing (DID) to Hunt Groups. If a Hunt Group contains T1 lines with Direct Inward Dialing (DID), callers will receive busy signal when all extensions in the Hunt Group are busy (for example, off-hook), have Do Not Disturb activated, or are in programming mode.
  • Group Call Distribution (#206) is disabled on T1 lines with Direct Inward Dialing (DID). DID calls are routed to hunt groups and calling groups via the DID Mapping Table.
  • Hands Free Answer On Intercom (HFAI) is disabled on T1 lines with Direct Inward Dialing (DID).
  • Line Coverage Extension (#208) is disabled on T1 lines with Direct Inward Dialing (DID). DID calls will go to the DID destination coverage.
  • Incoming calls on T1 lines with Direct Inward Dialing (DID) will ring immediately at thespecified extension. The Line Ringing options and Pool Ringing options are ignored.
  • Pool Access Restriction (#315) is disabled for incoming calls on a T1 line with Direct Inward Dialing (DID). To prevent DID calls from ringing at an extension, do not include that extension in the DID Mapping Table.
  • Line Access Restriction (#302) is disabled for incoming calls on a T1 line with Direct Inward Dialing (DID). To prevent DID calls from ringing at an extension, do not include that extension in the DID Mapping Table.
  • You can assign (map) a DID line to a calling group.
  • Night Service features are disabled for incoming calls on a T1 line with Direct Inward Dialing (DID). During Night Service, DID calls will ring only at the DID destination and will follow the coverage for that destination (if active).
  • Recall is disabled on T1 lines with Direct Inward Dialing (DID).
  • Call records for incoming calls on T1 lines with Direct Inward Dialing (DID) will be reported when SMDR Record Type (#608) is set to 1=All Calls.
  • For incoming calls on T1 lines, the Number field on call reports for Station Message Detail Recording (SMDR) does not display telephone numbers. The Number field displays “IN” for incoming calls on T1 lines.
  • You must use the PARTNER ACS R7.0 PC Administration software to program Unique Line Ringing (#209) for T1 lines with Direct Inward Dialing (DID).
  • VMS Hunt Delay (#506) and VMS Hunt Delay (#507) are disabled on T1 lines with Direct Inward Dialing (DID).
  • You can assign a T1 line with DID to a Calling Group. However, you cannot assign acoverage path for a calling group that has T1 lines with Direct Inward Dialing (DID).
  • If you use T1 lines with Direct Inward Dialing (DID) that are not administered for DirectInward Dialing (DID) in PARTNER ACS R7.0 PC Administration, set Automatic System Answer Delay (#110) to 1 ring or more.
  • If you use T1 lines with Direct Inward Dialing (DID) that are not administered for Direct Inward Dialing (DID) in PARTNER ACS R7.0 PC Administration, set Direct Extension Dial Delay (#112) to 1 ring or more.
  • If you are using Fax CNG Detection (#505, Group 8) on a T1 line with Direct Inward Dialing (DID), set your fax machine to answer in less than four rings.



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