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Partner ACS Telephone System

Hold Disconnect Time (#203)


Use this feature to change the hold disconnect time for an outside line (this feature is not available for the Hong Kong Release 3.0 version). When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. Different telephone companies use different length signals. The length of the signal is called the hold disconnect time. If you place a call on hold and the caller hangs up, but the call does not disconnect within a minute after the caller hangs up, the hold disconnect time is probably set too high, or set at No Detection.

  • If the telephone company does not send a signal, keep the hold disconnect time set to 450 msec, the factory setting. The user must disconnect a held call manually by retrieving the call and then hanging it up.
  • Shorten the hold disconnect time only if abandoned calls on hold do not disconnect.
  • Lengthen the hold disconnect time only if calls are being disconnected prematurely.

To change the hold disconnect time:

  1. Press feature +(00)+(system program)+(system program)+#203 at extension 10 or 11.
  2. At the Line: prompt, enter the two-digit number of the line for which you are adjusting the hold disconnect time.
    The current hold disconnect time for the line number you specified is displayed. For example, if line 1 is set to the factory setting, 09-450 msec appears on the display.
  3. Press (Next Data) until the appropriate value appears:
    00 = No Detection
    01 = 50 msec
    02 = 100 msec
    03 = 150 msec
    04 = 200 msec
    05 = 250 msec
    06 = 300 msec
    07 = 350 msec
    08 = 400 msec
    09 = 450 msec (the factory setting)
    10 = 500 msec
    11 = 550 msec
    12 = 600 msec
  4. To program the next line, press (next item) then repeat Step 3.
  5. Repeat Step 4 for each line in the system.
  6. Select another procedure, or exit programming mode.




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