Hunt Group Extensions (#505)
Use this feature to assign any number of extensions to a Hunt Group. When extensions are in a Hunt Group, an incoming call searches or “hunts” for the first available extension. The system supports up to eight Hunt Groups; however, Hunt Group 7 is used exclusively for the voice messaging system, and Hunt Group 8 is used exclusively for transferring and detecting fax calls.
- Any number of extensions can be assigned to each Hunt Group. In addition, extensions can be in more than one Hunt Group.
- You can include multiple fax machines or answering machines in a Hunt Group.
- If a ringing call to the Hunt Group is not answered within three rings, the call moves to the next available extension in the Hunt Group. If users in the Hunt Group leave their desks, they should turn on Do Not Disturb at their extensions so calls hunt immediately to the next available extension.
- Hunt Group calls are not eligible for Call Coverage or VMS Cover.
- If you have a PARTNER MAIL system and multiple fax machines, assign the fax machines to a Hunt Group. Then program the PARTNER MAIL system so that when an automatic fax call comes in on a line covered by the PARTNER MAIL’s Automated Attendant Service, the PARTNER MAIL system recognizes it as a fax call and automatically transfers it to the first available fax machine in the group.
- With PARTNER MAIL Release 3 or later, a call to a busy Hunt Group can be sent to a Hunt Group mailbox.
- Hunt Group 7 is used exclusively for the extensions associated with the voice messaging system. Do not assign any other extensions to this group. A voice messaging system requires special hardware and set up procedures.
- After you assign the extensions associated with the voice messaging system hardware to Hunt Group 7, you should set the Transfer Return Extension (#306) for those extensions to extension 10 (or another extension with a person who can assist the caller).
- Hunt Group 8 is used exclusively for fax machines. Do not assign any other extensions to this group.