Star Code Dial Delay (#410)
Central offices of some telephone companies support the use of star codes before the dialed telephone number to obtain special services. For example, in some areas you can dial *67 to prevent Caller ID information from being sent to the called party. (Rotary telephones use 11 in place of the *.) Star Code Dial Delay is designed to help prevent misdialing when star codes are used. For information about the star codes that your central office supports, contact your local telephone company.
If Star Code Dial Delay is Not Active, the system uses the normal processing of restricted numbers: it checks, digit by digit, to see whether the number is restricted. If the first digit dialed is a * and is not restricted, the call goes through without further checking, since it can no longer match any number on the list.
If Star Code Dial Delay is Active, the system permits the following star codes:
- 2-digit codes, where the first digit is 0, 1, or 4—9 and the second digit is 0—9 (for example *67, *70)
- 3-digit codes, where the first digit is 2 or 3, the second digit is 0—9, and the third digit is 0—9 (for example *210)
When Star Code Dial Delay is Active, the system checks the first two digits dialed. If the first digit is a * or the first two digits are 11, the system checks whether the following two or three digits are a star code. If the digits are a recognized star code, the system resets dialing restrictions after accepting the star code digits. The digits that follow the star code are compared again to the restrictions.
More than one star code can be dialed at the beginning of a dialing sequence; the system resets to check dialing restrictions as often as necessary. For example, *67*705552539 can be dialed to block Caller ID information and to turn off Call Waiting; the system still checks to see whether the 555-2539 number is restricted.
After a star code is dialed, some central offices respond by providing a second dial tone as a prompt for the caller to enter more digits. Usually the second dial tone is provided immediately, but if the tone is delayed, the caller should wait for the dial tone before continuing to dial. The system may not recognize the numbers dialed before the second dial tone, which may cause the call to be misrouted.
Use the Star Code Dial Delay setting to force a delay in Auto Dialed calls after the star code so that the system waits to dial the rest of the digits until the second dial tone begins. You can program an automatic pause of 0 to 5 seconds after each star code that is autodialed, whether from a touch-tone or a rotary telephone.
- The Star Code Dial Delay is not inserted in manually dialed numbers.
- If your central office provides the second dial tone immediately, you do not need the delay provided by Star Code Dial Delay. In this case, choose the 0 setting to enable restriction checking but avoid the delay.
- You can include star codes in Allowed Phone Number Lists and Disallowed Phone Number Lists.
- Star Code Dial Delay settings apply to Auto Dialing, Last Number Redial, Personal Speed Dial numbers, Save Number Redial, and System Speed Dial numbers.
- If Dial Mode (#201) is set to Rotary, star codes are entered by dialing 11 instead of *. If you have users at extensions with Outgoing Call Restriction (#401) set to Local Only who are calling out on lines with the Dial Mode (#201) set to Rotary, you should add “11” to an Allowed Phone Numbers List (#407) and assign the list to these extensions. Otherwise, when the users at the restricted extensions dial 1 to begin a star code, the system interprets this as an attempt to place a long-distance call, the call is blocked, and the user hears the reorder tone.
- System Speed Dial numbers can begin with a star code; the system automatically inserts a delay based on the Star Code Dial Delay setting. To program, enter a Pause followed by the star code and the telephone number. For example, press (Hold)*675551001.
- A Marked System Speed Dial number can also begin with a star code. To enter it, press * followed by the star code and the telephone number. For example, press**675551001.