Transfer Return Extension (#306)
By the factory setting, transferred calls return to the originating extension if they are not answered. However, you can program the transferred call to return to another extension. And you also can program the number of times a transferred call rings before it returns to an extension.
Use this feature to identify a different return extension for the extension that transfers a call.
- An unanswered transferred call returns to the transfer return extension identified for the extension transferring the call, not the extension receiving the call.
- Do not designate an extension associated with auto attendant or voice messaging system hardware as the transfer return extension for any user extension.
- The transfer return extension for any extensions associated with auto attendant or voice messaging system hardware should be extension 10 (or another extension with a person who can assist the caller).
- AA Extensions (#607) is used to identify the extensions associated with auto attendant hardware and Hunt Group Extensions (#505) is used to identify the extensions associated with voice messaging system hardware.
- Transfer return calls do not receive call coverage or voice mail coverage.
- If an extension has VMS Cover active, unanswered calls to that extension are routed to the voice messaging system rather than to the Transfer Return Extension.
- For transferred calls that are sent to a covering extension with Call Coverage: if the covering extension does not answer within the specified number of Call Coverage Rings (#116) or (#320), the call rings the specified number of Transfer Return Rings (#105) before it transfer returns. If the covering extension has Do Not Disturb active, the call rings one more time after the specified number of Call Coverage Rings (#116) or (#320) before it transfer returns.