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Partner ACS Telephone System

Caller ID w/ Partner ACS

 

Caller ID is available on system display telephones on all lines for which you subscribe to Caller ID service. Caller ID information is the callerís telephone number (and name, if available). When active on a call, you automatically receive Caller ID information for the duration of the call. When an extension is idle, you receive Caller ID information for a call coming in to your extension. This feature requires no special programming; however, you must subscribe to Caller ID service (if it is available) on a per-line basis from your local telephone company and connect Caller ID lines to the appropriate system modules.

 

In Release 4.0 and later systems, you receive both the callerís number and name on a two-line display telephone while the call is ringing. The TransTalk telephones only receive either the callerís number or the callerís name, depending on the status of the Caller ID Name Display feature.

  • The lines associated with Caller ID must be connected to a line jack on a processor module, 206EC module, 308EC module, or 400EC module.
  • To receive Caller ID information, wait until the second ring before answering the call.
  • Individuals with Call Waiting from the local telephone company do not receive Caller ID information for the second call.
  • Not all calls on Caller ID lines are displayed. This varies by local telephone company. When Caller ID information is not captured, the system date and day (default) appears instead.
  • The incoming telephone number replaces the system date and time display on system telephones for the duration of the call. An out-of-area message (- - - - - - - - - - - -) appears if a call is being dialed from a region that does not support Caller ID. A privacy message (Priv.) appears if the caller has blocked transmission of Caller ID information.
  • If you use SMDR, telephone numbers of incoming calls print on call reports after the call is completed, provided you have Caller ID. (Private and out-of-area numbers are reported as ďINĒ on call reports.)

There are two ways to inspect Caller ID lines:

  1. If you are active on a call, you automatically get Caller ID information for that call.
    However, If you want to view Caller ID information for a second call without ending the
    active call or putting it on hold, use Caller ID Inspect
  2. If you are not active on a call, you can press line buttons to view Caller ID information for those lines. However, keep in mind that if you pick up the handset, you will join or answer the call shown on the display.
  • Caller ID information does not display for extensions active on Conference Calls.
  • For incoming calls, Caller ID information appears only when a call is audibly alerting at an extension. This means that extensions with Do Not Disturb activated or extensions that have lines with Line Ringing set to No Ring do not receive Caller ID information. However, Caller ID information is displayed once the call is answered or if the line is preselected.


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