Plantronics Wireless Headsets

Avaya Phone Systems

SMDR Output Format (#610)

Use this feature to specify whether a maximum of 15 digits or 24 digits is printed for dialed
numbers in the Number field on the call report. The longer field is useful for businesses, such as
law offices and hotels, that need to record many digits for outgoing calls for billing purposes.

Before changing to 24 digits, check the documentation for your call accounting device to verify that 24 digit output is supported.

  • If the output format is set to 15 digits and a “?” prints as the last digit of a dialed number on a call report (indicating that the digits dialed exceed the 15 digits the Number field can hold), you may want to change the output format to 24 digits.
  • If the output format is set to 24 digits and SMDR Talk Time (#611) is set to Active, the
    combined length of the fields for a call record is greater than the 80 characters supported by most printers. If call records wrap around to the next line, reduce the font size or increase the characters-per-inch setting for the printer. If necessary, change the output format back to 15 digits.
  • When you change the output format, the length of the Number field is adjusted for the next call record that prints. To print a new header, use SMDR Top of Page (#609).

To change the maximum number of digits for dialed numbers that can print on call reports:

  1. Press feature +(00)+(system program)+(system program)+#610 at extension 10 or 11.
  2. Press (Next Data) until the appropriate value appears:
    ■ 1 = 15 Digits (the factory setting)
    ■ 2 = 24 Digits
  3. Select another procedure, or exit programming mode.


SMDR Output Format (#610)

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