Avaya Partner ACS Telephone System Features and Codes

Don’t just survive... Thrive.

A great phone system does more than just keep you connected to each other and your customers. It helps your business operate like a well-oiled machine. Keeps customers coming back for more. And ultimately, helps grow revenue in ways you may never have imagined.

Can a phone system do all that?

Avaya’s PARTNER ACS can. It delivers surprisingly sophisticated capabilities every small and growing business needs to give itself an edge in today’s highly competitive environment. And it does it all with a simplicity that busy small businesses have appreciated for decades.

System Date (#103) sets the date on the the system.

System Time (#103) changes the time on the the system.

Assigning Lines- Number of Lines (#104) determines the number of outside lines assigned to all system extensions

Transfer Return Rings (#105) programs the number of times a transferred call rings before it returns to an extension

Recall Timer Duration (#107) changes the length of the timed signal, or switchhook flash

Rotary Dialing Timeout (#108) changes the length of the Rotary Dialing Timeout

Outside Conference Denial (#109) determines if users can include more than one outside party in a conference call

Automatic System Answer Delay (#110) specifies the number of times an incoming call should ring before it is answered

Automatic System Answer Button (#111) helps the operator answer calls during busy periods

Direct Extension Dial Delay (#112) specifies the number of times an incoming call should ring before it is answered

Direct Extension Dial Button (#113) permits an outside caller to dial an extension or Hunt Group directly

Outgoing Call Restriction Button (#114) changes the current Outgoing Call Restriction setting for an extension

Wake Up Service Button (#115) makes an intercom call to the target extension at the scheduled time

Ring on Transfer (#119) specifies what callers hear while they are being transferred, music on hold or ringing

Automatic System Answer Mode (#121) determines how the system handles ASA calls after the greeting plays

Caller ID Type (#122) Set this feature for Singapore or USA operation

Backup Programming Automatic(#123) Backup Manual (#124) when active, the system backs up at 02:00 on the first of the month

Restore Programming (#125) reinstate system and telephone programming to the settings saved at the last system backup

Automatic Daylight/Standard Times (#126) automatically updates the system clock for annual Daylight Savings Time

Hold Reminder Tone (#127) sets the time interval at which the system will provide a reminder tone for a call on hold

Dial Mode (#201) identifies individual phone lines as touch-tone or rotary

Hold Disconnect Time (#203) changes the hold disconnect time for an outside line

Automatic System Answer Lines (#204) identifies the lines on which should be answered by Automatic System Answer

Direct Extension Dial Lines (#205) identifies the lines on which incoming calls are to be answered for direct extension dial

Group Call Distribution (#206) allows calls to ring directly into a Hunt Group instead of being answered by the receptionist

Pool Line Assignment (#207) assigns or removes lines from the main and auxiliary pools supported for Hybrid mode

Line Coverage Extension (#208) identifies an extension with a specific line, enabling Call Coverage or VMS Cover

Unique Line Ringing (#209) assigns a ringing pattern to differentiate, by sound, which line is ringing

Line Assignment (#301) assigns the outside lines that are available at an extension

Line Access Restriction (#302) blocks an extension from receiving and/or making outside calls on a specific line

Display Language English/Spanish/French (#303) changes the language in which display messages appear

Automatic Extension Privacy (#304) prevents a user from joining an active call at an extension

Abbreviated Ringing (#305) prevents incoming calls from distracting you when you are busy on another call

Transfer Return Extension (#306) identifies a different return extension for an unanswered call

Forced Account Code Entry (#307) identifies extensions where users must enter an account code before making outside calls

Distinctive Ring (#308) determines whether calls should ring at a phone using a distinctive ringing pattern

Intercom Dial Tone (#309) determines the type of dial tone that the system provides at an extension

Automatic VMS Cover- direct to voice mail (#310) automatically routes an extension’s calls to the Call Answer Service

External Hotline (#311) When the handset of an external hotline is lifted, a predetermined outside number is dialed

Voice Interrupt On Busy (#312) identifies extensions that can receive Voice Interrupt On Busy calls

Line Access Mode (#313) designates extensions for key mode even though the system is configured for Hybrid mode

Pool Extension Assignment (#314) identifies the pools that are assigned to buttons at a pooled extension

Pool Access Restriction (#315) restricts a pooled extension from all lines belonging to a specific pool

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Little things mean a lot

The PARTNER ACS includes more than 100 valuable features and capabilities, all designed to help make your business more professional and productive.

Feature Code List: Partner ACS Telephone System

Call Waiting (#316) is distinct from the local telephone company’s call waiting feature.

Caller ID Log Answered Calls (#317) helps to track callers’ telephone numbers

Caller ID Call Log Line Association (#318) associates lines with extensions for logging unanswered Caller ID calls

Caller ID Log All Calls (#319) programs one extension to log all calls received at any extension on specific lines

Call Coverage Rings (#116 or #320) defines the number of times call ring before they are sent to the covering extension

VMS Cover Rings (#321) defines the number of times a call rings before it is sent to a user’s voice mailbox

Remote Call Forwarding (#322) allows all calls to be forwarded from your extension to an outside number

Copy Settings (#399)

Outgoing Call Restriction (#401) specifies the types of outgoing calls that can be made on all lines at an extension

Toll Call Prefix (#402) indicates whether users must dial a 0 or 1 before the area code to make a long distance call

System Password (#403) defines a four-digit password to override dialing restrictions

Disallowed Phone Number Lists (#404) specify telephone numbers that users cannot dial

Disallowed List Assignments (#405) assigns up to eight disallowed phone number lists to specific extensions

Emergency Phone Number List (#406) up to 10 telephone numbers that all users can dial regardless of dialing restrictions

Allowed Phone Number Lists (#407) numbers that users can dial regardless of other dialing restrictions

Allowed List Assignments (#408) assign up to eight Allowed Phone Number Lists to a specific extension

Forced Account Code List (#409) ensures that only authorized users with valid account codes can make outside calls

Star Code Dial Delay (#410) forces a delay in Auto Dialed calls so that the system waits until the second dial tone begins

Pickup Group Extensions (#501) assign extensions to a pickup group which can answer ringing calls by dialing the group code

Calling Group Extensions (#502) place extensions in a group that can be called at the same time

Night Service Button (#503) programs Night Service Group user phones to ring immediately

Night Service Group Extensions (#504) assigns extensions to the Night Service Group

Hunt Group Extensions (#505) assign extensions to a Hunt Group where incoming calls search for the first available extension

Fax CNG Detection (#505, Group 8) allows voice calls and fax calls to be received on the same line

VMS Hunt Delay (#506) determines when outside calls should be answered by the Automated Attendant

VMS Hunt Schedule (#507) determines whether outside lines hunt all the time, during day operation or only at night

Fax Machine Extensions (#601) identifies the extensions to which fax machines are connected

Music-On-Hold (#602) activates or deactivates the Music-On-Hold jack on the processor module

Hotline (#603) when a user lifts the handset of the hotline telephone, the alert extension rings

Doorphone Extension (#604 & #605) identifies an extension to which a doorphone is connected

Doorphone Alert Extensions (#606) identifies extensions that are signaled when a doorphone button is pressed

Automated Attendant Extensions (#607) identifies extensions where auto attendants are connected

SMDR Record Type (#608) specifies whether all calls or outgoing calls only are to be included on call reports

SMDR Top of Page (#609) notifies the system that the printer has been aligned to the top of a new page

SMDR Output Format (#610) specifies whether 15 or 24 digits is printed in the Number field on the call report

SMDR Talk Time (#611) indicates whether or not you want to include a Talk field on call reports

Contact Closure Group (#612) specifies which extensions can activate each contact closure/ door buzzer

Contact Closure Operation Type (#613) specifies how long the contact closures remain open when they are activated

Music-On-Hold Volume (#614) select one of seven volume settings for the external music source

Loudspeaker Paging Line (#617) specifies the line jack to which you connected the loudspeaker paging system

System Reset–Programming Saved (#728) resets the system while retaining the currently programmed settings

Remote Administration Password (#730) creates a password for remote or local PC administration of the system