Business Telephone Systems from Avaya
New Avaya IP Office 500
Avaya IP Office delivers on the Avaya value proposition of convergence in every market space by addressing the small to medium business. Introduced in 2002, it provides a next generation family of solutions that allows small business customers to improve their infrastructure while controlling costs and reducing risk. IP Office is an ideal solution for those businesses that have made or plan to make a significant investment in IP networks to run their business and who are looking for voice applications to run on that network.
It is a total communications solution developed specifically for small to mid-sized businesses and scales through the introduction of modules to 256 endpoints (412 only). IP Office is particularly valuable for customers with multiple small offices or remote branches of larger organizations, and those customers interested in managing a call center.
Avaya IP Office addresses the needs of customers looking to implement traditional telephony and requiring an evolutionary migration path to IP. It also is the solution of choice for customers wishing to implement full IP solutions.
Avaya IP Office can act as an IP capable telephony server, supporting standards-based IP telephony (H323) and QoS through DiffServ (for routing) and 802.1p (when used in conjunction with an Avaya Cajun LAN switch). Avaya IP Office can provide a complete data communications solution with firewall-protected Internet access, high-speed ISDN/PRI dial-up access, direct leased line connections, and integral security. The solution includes business critical applications such as voice messaging, auto attendant, integrated voice and email messaging, CTI, and call center management. Useful call center management options include reporting tools (both historical and real-time), standardized or customized reports, wallboard capability, call recording services, campaign management, and customer self-service options.Avaya IP phone support is enriched to support the latest phone firmware enhancements. Enhanced call coverage allows a call ringing at one (covered) extension to be presented and answered at other (covering) extensions. Single button activation control for many popular features maximizes the number of buttons available for programming and provides visual feedback. Dial By Name allows callers reaching the auto attendant to dial extensions by dialing extension user names. All of these features boost productivity and efficiency, and are part of what make IP Office the comprehensive all-in-one solution depended on for the latest features and technology. IP Office Tek Tips
Avaya IP Office fills the gap between yesterday’s telephonesystems and the IP-only solutions of tomorrow.
Merlin Magix supports a maximum of 200 users. The Avaya Merlin Magix telephone system provides an conomical, highly reliable voice communications system to small and mid-sized businesses. Merlin Magix is an appropriate choice for customers with 11 to 200 employees requiring extensive key and PBX telephony features, a complete set of network interfaces, enhanced messaging and support of third party applications such as customer relationship management (CRM). The Merlin Magix Integrated telephonesystems offers value and versatility to customers through integrated voice messaging, auto attendant, integrated voice and email messaging through Avaya Messaging products. Merlin Magix telephonesystems have a successful 15-year history in the market, offers a migration path from Merlin Legend and continues to deliver solid performance and provides you with a strong value proposition.
Merlin Magix customers using the 4400-series sets can migrate to Avaya IP Office protecting their set investment. In some instances, Avaya IP Office is installed and used as an IP gateway for IP trunks and phones while the Merlin agix provides core call processing functionality. This allows customers to evolve the solution to a full Avaya IP Office system at a later date.
Not many business telephone systems provide a range of call processing features and 99.999% uptime reliability like the Avaya Merlin Magix.
Partner ACS is positioned toward smaller customers and is best suited for customers with less than 20 telephones. It is an ideal solution for the Small Office/Home Office market, offering a simple “buy as you grow” solution. Partner ACS delivers value for small to mid-size businesses by offering enhanced functionality and new, leading-edge technology at the desktop. The basic module provides capacity for 3 analog CO lines, 8 full function telephone orts, contact closure port, SMDR port,Music on Hold port and over 100 features.
Partner ACS telephone systems can grow and support up to 48 ETR stations and up to 19 analog CO lines. The Partner ACS phone system is a perfect solution for technically savvy and value-conscious customers looking for a solution that will ultimately pay for itself by providing employee productivity and customer service advantages. Partner ACS telephonesystems offer high-speed Internet connectivity to reach new services/customers and markets as well as “Business Ready” sDSL service. The Transtalk wireless set supports employees who are away from their desk but still need to be in touch.
Avaya one-X Quick Edition delivers intelligent communications to very small businesses and small branches of enterprises. SIP-based peer-to-peer technology means set up and installation is dramatically simplified.
For small businesses of less than 20 users, Avaya one-X Quick Edition provides a
cost effective way to get access to large enterprise features at a fraction of
the cost. Quick Edition telephones, as well as the PSTN gateway, can be administered via
any PC that is connected to the network.
Business Telephone Systems
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