IP Office 500 for small and medium businesses

Avaya IP Office 500 VoIP PBX


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Carroll Communications is an authorized Avaya business partner

What is IP Office?  A solution for voice and data communications, messaging and customer management. It uses IP technology to deliver more functionality at a lower cost.

How can I use it in my business? To connect with colleagues and customers, simplify access to information, keep remote workers in touch. To save money through conferencing, networking, time/ call management, Voice over IP and more.

What are my choices? Does your business have one location? Multiple locations? Are you a branch office of a larger organization? A home office? With IP Office you can tailor the solution to your user needs (e.g. Teleworker, Mobile Worker, Customer Service Agent, etc.). Whether you have 2 employees, 200 or more, IP Office is the right choice.

Authorized Plantronics dealer

Avaya IP Office Crowned ‘Best Buy’ in What to Buy for Business 2009 Telephone System Awards


Every small and mid-size business needs ways to reduce costs and improve the way it operates. Like every business, you’re looking to keep all your customers, add new ones and grow at the pace that’s right for you. Avaya understands this. With over one hundred years of experience as a leader in communications, we know that the right solution for your business is one that helps you increase profitability, improve productivity and gain competitive advantages.


Reduce monthly costs. Now.


IP Office will help you lower the cost of communications, with capabilities like conferencing, making calls over a managed Internet service (Voice over IP) and the "all-in-one" benefits of a converged communications system.


Short Codes

Voice Mail Pro

IP Office VoIP Phones

IP Office Manager 

IP Office Soft Console

Conferencing Center

Phone Manager Pro

Compact Business Center

Data Networking

Contact Store


IP Office Troubleshoot

Technological innovation is changing the way we communicate. This time it is coming in the form of changing the way telephone calls are transmitted. It brings with it several new capabilities that change the meaning of the phrase "telephone call" through the use of Voice over Internet Protocol (VoIP). Basically, VoIP means "voice transmitted over a packet data network."


VoIP is often referred to as IP Telephony because it uses the IP protocols to make possible enhanced voice communications throughout the world, wherever IP connections have been delivered. IP Telephony unites a company’s many locations- including mobile workers- into a single converged communications network. Telephony calls using VoIP go above and beyond what’s been possible in the past. When it comes to placing telephone calls, VoIP provides a range of support services and features unequalled in the world of telephony, but above all deliver them at low cost.                                Contact us and let us show you how.

PO BOX 186 Spring Lake, New Jersey 07762  732-280-3200        Contact us

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732-280-3200

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IP Office Customer Call Reporter

IP Office Customer Call Reporter: Real Time Reporting

Avaya 5410 Telephone for use with the IP Office
Avaya 5402 Telephone for use with the IP Office

The Busy Lamp Field (BLF) panel

Customer Call Reporter provides real time monitoring of call center activity. This is achieved via a thin client web browser session logged onto the IP Office Customer Call Reporter server. Within the supervisor client a user can program up to 3 different views of their call center. This is a very useful feature as now a supervisor can divide their responsibilities into different views and compare the results.