Avaya IP Office 500 VoIP PBX
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What is IP Office? A solution for voice and data communications, messaging and customer management. It uses IP technology to deliver more functionality at a lower cost.
How can I use it in my business? To connect with colleagues and customers, simplify access to information, keep remote workers in touch. To save money through conferencing, networking, time/ call management, Voice over IP and more.
What are my choices? Does your business have one location? Multiple locations? Are you a branch office of a larger organization? A home office? With IP Office you can tailor the solution to your user needs (e.g. Teleworker, Mobile Worker, Customer Service Agent, etc.). Whether you have 2 employees, 200 or more, IP Office is the right choice.
Avaya IP Office Crowned ‘Best Buy’ in What to Buy for Business 2009 Telephone System Awards
Every small and mid-size business needs ways to reduce costs and improve the way it operates. Like every business, you’re looking to keep all your customers, add new ones and grow at the pace that’s right for you. Avaya understands this. With over one hundred years of experience as a leader in communications, we know that the right solution for your business is one that helps you increase profitability, improve productivity and gain competitive advantages.
Reduce monthly costs. Now.
IP Office will help you lower the cost of communications, with capabilities like conferencing, making calls over a managed Internet service (Voice over IP) and the "all-in-one" benefits of a converged communications system.
Technological innovation is changing the way we communicate. This time it is coming in the form of changing the way telephone calls are transmitted. It brings with it several new capabilities that change the meaning of the phrase "telephone call" through the use of Voice over Internet Protocol (VoIP). Basically, VoIP means "voice transmitted over a packet data network."
VoIP is often referred to as IP Telephony because it uses the IP protocols to make possible enhanced voice communications throughout the world, wherever IP connections have been delivered. IP Telephony unites a company’s many locations- including mobile workers- into a single converged communications network. Telephony calls using VoIP go above and beyond what’s been possible in the past. When it comes to placing telephone calls, VoIP provides a range of support services and features unequalled in the world of telephony, but above all deliver them at low cost. Contact us and let us show you how.
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732-280-3200
IP Office Customer Call Reporter: Real Time Reporting
The Busy Lamp Field (BLF) panel
Customer Call Reporter provides real time monitoring of call center activity. This is achieved via a thin client web browser session logged onto the IP Office Customer Call Reporter server. Within the supervisor client a user can program up to 3 different views of their call center. This is a very useful feature as now a supervisor can divide their responsibilities into different views and compare the results.