Merlin Magix PBX Phone System
Avaya’s Merlin Magix PBX phone system, 700253461, is an economical, highly reliable voice communications system. Merlin Magix has been designed for small and mid-sized businesses requiring comprehensive key and PBX telephony features, a complete set of network interfaces, enhanced messaging, and support of third party applications such as customer relationship management (CRM). Both the Avaya Merlin Magix telephone system and its immediate predecessor, Merlin Legend, have a large installed base and are among the most popular mid-sized PBXs on the market.
The Merlin Magix telephone system has been designed to meet the evolving communications needs of small and mid-sized businesses requiring up to 80 lines and 200 extensions. Avaya's Merlin Magix telephone system is the perfect choice for small companies looking for the latest communications features, as well as for larger companies with branch offices. The system's networking capabilities let multiple locations communicate across the public switched telephone network (PSTN) or across an Internet Protocol (IP) network.
Avaya's Merlin Magix Integrated System
The Merlin Magix is much more than just a phone system. It delivers the tools that support the full range of communications- voice, e-mail, Internet access, videoconferencing, Voice over IP (VoIP), and more.
The Integrated Network Access module allows your customers to connect all their sites for both data and voice communications. For example, they can set up a private network for voice or frame relay, or centralize applications like messaging from your Merlin Magix phone system, saving the costs of setting up multiple communications systems.
Because the Merlin Magix telephone system is an open communications platform, you can choose among a growing array of applications from both Avaya and Independent Software Vendors (ISVs) for enhancing customer care, establishing an Internet presence, improving employee productivity, supporting supplier transactions, and more.
Customer service is what makes a business stand out today. The Avaya Merlin Magix telephone system delivers a comprehensive set of options for full multimedia messaging and call centers - capabilities that are essential for customer service and were once available only on much larger and more expensive communications systems. These features make it easy for a business to focus on its customers, giving them access to the business however they want, whenever they want.
Businesses need a way to stay in touch with workers who are always on the move. The Merlin Magix system can keep everyone in the loop with wireless phones that deliver all the power and functionality of a wired desktop telephone.
Merlin Magix: 10 Quick reasons to buy
1. Integrated network access
Today's businesses want a single solution that will simplify their communications, lower costs and support their Internet strategies. The Merlin Magix Integrated Network Access module provides high-speed Internet access on a single card that includes T1 connectivity, router, CSU-DSU and packet-filtering firewall software.
2. Customer service
The ability to quickly route incoming calls is essential to effective customer service. For years, Automatic Call Distribution (ACD) has been the province of large, PBX-based systems. Now even the smallest company wants to have ACD. With the Merlin Magix telephone system, basic call center functionality is integrated into the system. No additional software or adjunct devices are needed for basic ACD functionality..
3. Caller ID
The ability to identify callers before a call is answered is both a convenience and a critical part of customer service. Avaya's Merlin Magix system includes standard Caller ID-equipped line modules that eliminate the need for separate Caller ID adjuncts or more expensive modules.
The Merlin Magix phone system provides cost effective, Avaya-designed wireless offers to meet the mobility needs of our customers in both single and multizone situations.
5. Centralized voice mail
When a company has more than one location, the ability to have a centralized voice mail solution reduces costs while enhancing the exchange of information. With the Merlin Magix telephone system, centralized voice mail comes with the system's powerful networking capabilities.
6. Prioritizing calls
In any business, some calls are more important than others. A business with a large number of incoming calls must be able to prioritize how those calls are handled. As a business grows, it's important to be able to upgrade a phone console with enhanced capabilities easily and without additional cost. Avaya's Merlin Magix phone system supports QCC con-soles that can prioritize incoming calls by trunk group. Both the MLX 20L and TDL 4424LD+ sets can be configured as either a Direct Line Console (DLC) or a QCC Attendant Console through system administration.
7. A powerful attendant
In a growing business, the attendant position is often the nerve center for all communications. The ability to add capacity- without taking up a lot of space-can make a big difference. The Merlin Magix DSS console supports up to 150 extensions, making it easier to use. It also takes up less space on the attendant's desk.
8. Reliable, continuous operation
Businesses depend on their communications systems 24 hours a day, seven days a week. They need to be able to back up their systems easily, restore them quickly in the case of failure, and add new functionality without disruption. The Merlin Magix telephone system ensures continuous operation by using Flash ROM (PCMCIA) technology that offers simplified backup/restore capability and software upgrades.
9. Remote Diagnostics
In today's world, when a communications system needs service and support, a business can't afford to wait for a site visit from a technician. Remote administration and troubleshooting is critical. A built-in modem enabling remote administration and troubleshooting comes standard with the Merlin Magix phone system. Additionally, the Merlin Magix phone system supports administration and diagnostics over the Internet from anywhere in the world.
10. Call Screening
Call Screening allows you to listen to a caller leaving a message in their mailbox, and if you choose, to answer the call while the message is being left.. When Call Screening is activated, the voice mail system releases the call but retains any portion of the voice message the caller recorded.
Avaya Business Telephone systems
Merlin Magix Features
Troubleshooting Merlin Magix
Merlin Magix Error Codes
Merlin Magix Expansion modules