Phone Manager displays Busy Wrap Up and Busy Not Available icons allow you to go into those states.
Use Busy Wrap Up when you temporarily need to stop receiving calls when you 'wrap up' the details of the call just finished.
Use Busy Not available when you need to stop receiving calls for some other reason.
The Select Group icon show the groups for which you will receive calls when not in Busy Wrap Up or Busy Not Available.
The Start and Stop icons are available for recording conversations. Call recording requires VM Pro.
The Account Codes tab allows you to make calls with the appropriate account code or to easily apply an account code to a current call.
In Agent Mode, the functions of the F1 and F3 keys are swapped. F1 becomes 'account code' and F3 becomes 'call'. These are the default settings.