IP Office Platform
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Business VoIP Phones

Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call


Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




Enter the number of the person you wish to call into the Number field and click the Call button, the number will then be dialed. See also Make a Call.

  • Number:
    The telephone number (or Short Code) that will be dialed when the Call button is selected. The status of an internal number is displayed above the number field.

Note: Please do not enter spaces in the Phone number entered. i.e. 123456 not 123 456

  • Name:
    This is the name associated with number to be called. The name could be a User or Hunt Group or Directory Entry. The name will be automatically entered when a match is found with the digits entered in the Number field. Alternatively enter the name in the Name field and if a match is found the number required will be automatically entered. As you enter each letter of the name the Directory List (if used) is automatically truncated to show only those names that match the letters typed in the Name field.

  • Tag:
    The Tag Field can be used to add messages to the outgoing call (internal only). See Tag a Call. Not supported for VoIP extensions.

  • Directory List:
    A list of names and numbers configured on the PBX and in your own personal Directory (Phone Manager Pro only). You can select whether to display/search Users, Hunt Groups or PBX Directory Entries by checking the Show Users, Show Hunt Groups or Show Directory check boxes. Phone Manager directory entries are always shown.

  • Call:
    Clicking this button will call the number entered. If the call is external the relevant prefix needs to have been added e.g. 9.

  • Cancel:
    The Cancel Button will close the Call dialogue box and you are then returned to the Main Window.

  • Help:
    This button will launch the Phone Manager Pro Help Text.

  • Voicemail:
    The Voicemail button calls a local User's Voicemail rather then calling the User direct.

  • Ringback:
    The Ringback Button will set a Ring Back When Free on the destination extension. When the destination becomes free your phone will be called back. If this Ring Back call is answered a new call will be automatically placed towards the destination extension. If the Ring Back is not answered then the Ring Back is cancelled.





















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