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Business VoIP Telephone system

Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

 

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Call History

The Call History area of the Phone Manager can show a variety of information. What is displayed in the Phone Manager can be configured through the Configure Preferences

Call History area of the Phone Manager

The Call History pane is divided into the following tabs:

  • In
    Lists all calls received by your extension (Phone Manager Pro only).

  • Out
    Lists all calls initiated from your extension (Phone Manager Pro only).

  • Missed
    Lists unanswered calls to your extension.

  • All
    List of all incoming, outgoing and missed calls.

  • Messages
    Displays the number of new messages in your Voicemail box and for any Hunt Group for which you receive Voicemail ringback.

  • Speed Dials
    To store and create speed dial icons.

  • Conference
    When you set up a conference from your extension this tab displays all members of that conference (not shown in the above example).

 

For Phone Manager Pro only, the following tabs will also appear in the Call History pane when their features are activated:

  • Status
    Appears when a call is in progress or is in Busy Wrap Up/Busy Not available.

  • Voicemail
    During a call to your Voicemail box, a tab will display all the messages together with buttons that can be used to control the messages.

  • Queue
    To monitor Hunt Group queues configured in the Queue ID tab in Configure Preferences.

  • Door
    To activate a door release configured in the Door Release tab in Configure Preferences.

  • Script
    Displays the text configured in the Script File field in a Directory Entry.

  • Account Codes
    Display icons for making calls with accounts codes or applying an account code to a current call.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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