Business VoIP Telephone system

Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Call History

The Call History area of the Phone Manager can show a variety of information. What is displayed in the Phone Manager can be configured through the Configure Preferences

The Call History pane is divided into the following tabs:

• In
  Lists all calls received by your extension (Phone Manager Pro only).

• Out
  Lists all calls initiated from your extension (Phone Manager Pro only).

• Missed
  Lists unanswered calls to your extension.

• All
  List of all incoming, outgoing and missed calls.

• Messages
  Displays the number of new messages in your Voicemail box and for any Hunt Group for which you receive Voicemail ringback.

• Speed Dials
  To store and create speed dial icons.

• Conference
  When you set up a conference from your extension this tab displays all members of that conference (not shown in the above example).

For Phone Manager Pro only, the following tabs will also appear in the Call History pane when their features are activated:

• Status
  Appears when a call is in progress or is in Busy Wrap Up/Busy Not available.
  

• Voicemail
  During a call to your Voicemail box, a tab will display all the messages together with buttons that can be used to control the messages.

• Queue
  To monitor Hunt Group queues configured in the Queue ID tab in Configure Preferences.

• Door
  To activate a door release configured in the Door Release tab in Configure Preferences.

• Script
  Displays the text configured in the Script File field in a Directory Entry.

• Account Codes
  Display icons for making calls with accounts codes or applying an account code to a current call.