Call Status- Phone Manager - Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Call Status

Call Status Pane

The Call Status pane displays the current state of all active calls, incoming, outgoing, conference and hold.

Number
Either the incoming telephone number or the telephone number being called will be displayed together with the relevant Call Status Icons. In the above example the external call CLI is shown. If the call was an internal call then just the extension number is displayed.
From
This column will display the name that has been associated with the Number in the Directory on the main system (please refer to your System Administrator) or your local Directory (Phone Manager Pro only, see Directory Entries).
To
In this column the name that has been associated with the called number in the Directory on the main system (please refer to your System Administrator) or your local Directory (Phone Manager Pro only, see Directory Entries) will be displayed.
Tag
Text to identify the call can be entered here. See Tag a Call.

Note: The Call Status display may not always match the display on the handset.

Call Status Icons

The following icons will appear in Call Status to indicate the status of a call to your extension.

- Your handset is off hook (making a call).
- This is the call to which you are currently connected.
- The call is on hold.
- The number you are trying to ring is engaged.

- Indicates an incoming call to your extension.

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