The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Clear a Call
If you have a call on hold and start to make another call and then change your mind, you can use Clear to cancel the outgoing call.
In the Functions Menu, select Clear or press Esc.
Transfer a Call
You can transfer a call to an internal or external telephone number. This is a supervised transfer, ie. you can talk to the transfer target before completing the transfer. You can only use this method to transfer calls you have answered.
Click or press F2.
Enter the transfer number into the Number box.
Select Transfer or press Enter.
The original call will be put on Hold.
Once the call has been answered you can talk with the transfer target.
To transfer the call, either press Home or replace the handset or click on the Complete Transfer icon .
To cancel the transfer and reconnect the held call press End.
The Call will now appear in the Call History pane.
Blind Transfer a Call
You can transfer a call without waiting for a response from destination number. You can use this method to transfer a call when it is still ringing your extension.
Click or press F2.
Enter the transfer number into the Number box.
Click the Blind Transfer button or click or replace your handset before the call is answered.
or press 
.