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Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

User Guide Voice Mail Pro

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Audio Codec

Only Phone Manager PC Softphone users (VoIP extension users) will see this tab. It allows the audio codec of the Phone Manager to be changed to match that set for the extension in the telephone system.

Please select your preferred audio codec for VoIP.

  • Use the & keys to select the audio codec required.

  • Select the number of Frame Per Packet

  • Select Enable FastStart if required

Note: Phone Manager must be closed and restarted for any change to the Audio Codec tab to take effect.

Compact Mode

Phone Manager Pro only. Compact Mode allows you to keep Phone Manager on your screen in a considerably reduced mode.

Configuring Compact Mode Preferences

You can configure a number of options in relation to compact mode.

  • Start in Compact Mode:
    Check the Start in Compact Mode check box to enable the Phone Manager upon start up to start in compact mode by default.

  • Stay in Compact Mode on Receiving a Call:
    Check the Stay in Compact Mode on Receiving a Call check box to enable the Phone Manager to remain in compact mode when receiving a call. If not checked when receiving a call Phone Manager will revert to full Phone Manager mode.

  • Stay in Compact Mode after an Outbound Call:
    Check the Stay in Compact Mode after an Outbound Call check box to enable the Phone Manager to remain in compact mode when receiving a call. If

 

When clicking the Make Call button on the compact mode main menu will cause compact mode to revert to full Phone Manager mode.

Activating Compact Mode

Compact Mode is only available to Phone Manager Pro users.

  1. When in full Phone Manager mode, compact mode can be enabled by clicking the compact mode glyph . This can be found in the bottom right of the Phone Manager main window.

  2. When in compact mode you can revert to full Phone Manager mode by clicking the compact mode glyph again.

 

Using Phone Manager in Compact Mode

When using Phone Manager in compact mode there are a number of ways to handle your calls.

The Slider

The slider allows you to manage your calls by providing information about the caller. Depending on the state, the controls on the slider will change automatically.

Making a call

You can make a call in compact mode by clicking the Make Call button.  

  1. Click the make call button .

  2.  

Receiving a call

When receiving a call the slider will automatically show the incoming caller information (From). It will also show who the call is calling (To) and the last time the incoming caller called (Last).

Answering a call

When in compact mode and you checked the Stay in Compact Mode on Receiving a Call check box, the slider will appear showing the details of the incoming caller and the last date and time the caller called.

You can answer the call in a number of ways;

  • Click the flashing Answer call button on the slider

or

  • Click the answer call button on the compact mode main menu . This will cause the Phone Manager to revert to full Phone Manager mode.

When the call is answered the slider will show the duration of the call (Duration) and will also allow the call to be hung up be pressing the button.

Hanging up

You can hang up a call in compact mode by clicking the Hangup a Call button on the slider or in the compact mode main menu.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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