Business phone systems

Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Collect Your New Voicemail Messages

1. Select the Messages tab on the Call History pane.

2. Double click on the Voicemail box you would like to access (this will either be your personal Voicemail box or the Voicemail box for the Hunt Group of which you are a member) or Right click and select Call Voicemail.

3. If the phone is On-Hook it will ring once the Voicemail Server has been contacted. Pick up the phone and listen to your messages. Depending on how your telephone had been configured the speakerphone may automatically come on.  
   If you are using Phone Manager Pro with Voicemail Pro in IP Office or Intuity mode you can use the voicemail control buttons to navigate through the messages.

4. If the phone is already in the Off-Hook state you will be connected to the Voicemail server as soon as it is located.

Reclaim a Call

After you have transferred a call to another number you can reclaim the call back to your own phone.

1. In the Functions Menu, select Reclaim or press the Subtract key (Number pad minus sign).

Note: You can only reclaim a call that has been presented to a Phone Manager user.

Park a Call

1. In the Functions Menu, select Park/UnPark # or click the required Park button in the Call Park Area.

2. The dialed number will appear on the relevant parking icon.

3. The caller will be placed on hold

4. You can now make another call or take an incoming call.

Unpark a Call

1. In the Functions Menu, select Park/UnPark # or in the Call Park Area click on the Park button displaying the parked call.

2. You will be connected to original caller.