VoIP Business phone systems

Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

IP Office Conferencing Center

The Phone Manager can be integrated with IP Office Conferencing Center. This allows you to  book a conference and join a web conference.

To use the IP Office Conferencing Center system Internet Explorer 5.5 or above is required. It is only available if permission is specified by your System Administrator and the IP Office Conferencing Center system is available to you.

• To book a conference click the icon.

• This will automatically open Internet Explorer.

• Enter your User ID and Password as supplied by your IP Office Conferencing Center Administrator.

• Click Login.

• To Join a Conference click the icon.

• This will automatically open Internet Explorer.

• Enter the Conference ID and PIN No: as supplied by the host booking the conference.

• Click Login.

To connect to an Audio Conference, call the Conference Bridge number and follow the audio prompts. Alternatively, if Voice Conference Notification (VCN) is set by the conference host, the IP Office Conferencing system will call you inviting you to join the conference. If you accept the invitation, you will be prompted to enter the conference ID and PIN.

Help Menu

The Help menu gives access to a number of Help options:

• Contents
  This function will open the Phone Manager help system at the contents page.

• Search for Help on
  This function will open the search tool within the Phone Manager help system.

• About...
  This displays the version of the Phone Manager application.

• Product Tour
  This function will launch an interactive Product Tour allowing you to investigate and learn about the Phone Manager application.

• Video Tutorials
  This function will list a number of Video Tutorials. Each tutorial provides an interactive demonstration of the capabilities of the Phone Manager application.