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Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

User Guide Voice Mail Pro

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Configure Menu

The Configure menu provides access to the following:

  • PBX Configuration Information
    Select this option to configure Phone Manager Pro to communicate with the PBX.

  • Configure Directory
    Directory allows you to create and edit a locally stored list of names and numbers that can be used for speed dialing or to identify incoming calls.

  • Configure Preferences
    Select this option to define your personal setting, eg. Forwarding options etc.

  • Language
    Select this option to change the language display of the Phone Manager application. The Phone Manager display will automatically be changed to the language selected.

  • Default Sizing
    This feature will return the Phone Manager Pro window to its default size after resizing.

  • Profile
    Select this option to Load and Save your Profile.

  • Load Skin
    Select this option to load customs skins that have been created. Refer to Job Aid 077 Loading and Creating Skins

  • Exit
    The Exit command closes Phone Manager and saves any configuration details, eg. new Speed Dials.

PBX Configuration Information

This dialogue box allows you to configure Phone Manager to communicate with the telephone system. Click OK after entering your details. If incorrect details are entered a warning message is displayed.

  • User Name
    Enter your extension number (eg. 201) or User Name (eg. JohnS). This will be given to you by your System Administrator. Please note that the User Name is case sensitive.

  • Password
    Enter your User password. This will be given to you by your System Administrator. Please note that the password is case sensitive.

  • PBX Address
    Enter the IP Address of the main system, eg. This will be given to you by your System Administrator. Please note that this can not be a broadcast address, eg.

Phone Manager PC Softphone users (VoIP extension users) should also check the Enable VoIP checkbox by selecting Configure | Preferences | Phone Manager. See Phone Manager.


If the information entered is incorrect a warning message appears. Choose OK and return to the Configure menu and select PBX. In the PBX Configuration Information dialogue box check:

  • Have you entered the correct extension number?

  • Have you entered the correct User Name - Have you used the correct case?

  • Have you entered the correct password - Have you used the correct case?

  • Have you entered the correct IP address?


If the answer is Yes to all of these questions you should contact your System Administrator for further assistance.

  • Running more than one Phone Manager using the same extension number (ie. from more than one PC at a time) will cause unpredictable results.


The Login button is used to show or hide the login options (Phone Manager Pro only). The options are:

  • Login/Logout
    Check this box if you want to use Phone Manager to login/logoff.

  • Base Extension
    Enter the extension at which Phone Manager should log you in when started. When logged in, that extension adopts your user name and phone number. You will be logged out from that extension when you exit Phone Manager.

Note: When Login/Logout is selected, the PBX Configuration Information menu appears each time Phone Manager is started. This is in order to confirm the extension at which you are logging in.

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