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Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

User Guide Voice Mail Pro

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Directory Entries

Phone Manager Pro only. Directory Entries are used to store regularly dialed internal or external numbers. Directory Entries appear in the Call dialogue box (if the Show Directory option is checked) for quick dialing.

Directory Entries can also be used to match the CLI or DID of incoming calls to a name. This can be used to play a media file or display a text file. Phone Manager attempts to match the incoming CLI first and if no match exists it then looks for a match to the DID.

Create a Directory Entry

  1. On the Configure Menu, select Directory.

  2. Click the New button.

  3. Type the telephone or extension number into the Number box.

  4. Type the name to be associated with the above number into the Name box.

  5. Click OK or press Enter.

  6. Click Close to exit the Configure Directory dialogue box.

Edit a Directory Entry

  1. On the Configure Menu, select Directory.

  2. Select the Directory Entry to be changed.

  3. Click the Edit button.

  4. Edit the Directory Entry as required.

  5. Click OK or press Enter.

  6. Click Close to exit the Configure Directory dialogue box.

Delete a Directory Entry

  1. On the Configure Menu, select Directory.

  2. Select the Directory Entry required.

  3. Click the Delete button.

  4. Click Close to exit the Configure Directory dialogue box.

Make a Call using a Directory Entry

  1. Click .

  2. Ensure the Show Directory option is checked.

  3. Select the Directory Entry required.

  4. The phone number and name will be automatically entered in the Number and Name fields

  5. Click Call.

Create a Directory Entry from an Existing Call

  1. Right click the Call in the Call History pane.

  2. Select Add to Directory.

  3. This will open the Directory Entry dialogue box.

  4. Make changes if required.

  5. Click OK or press Enter.

  6. Click Close to exit the Configure Directory dialogue box.

Create an MS Outlook Contact from an Existing Call

  1. Right click the Call in the Call History pane.

  2. Select Add to Outlook.

  3. An MS Outlook Contact form will open with call information entered.

  4. Complete the Contact form.

  5. Click Save and Close checkbox on the Outlook Contact form.

Default Sizing

This option is used to return the Phone Manager window to its original size.

  • Clicking the Yes button will resize the Phone Manager window to its original, default, size.

  • Clicking the No button cancels the resizing request and returns you to the Phone Manager window.

 

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