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Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

User Guide Voice Mail Pro

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Directory Entry

Phone Manager Pro only. When the New button is clicked from the Configure Directory screen the Directory Entry form appears.

The Directory Entry menu contains the following fields and buttons:

  • Number:
    The telephone number (or Short Code) that will be dialed when this Directory Entry is selected in the Call dialogue box.

  • Name:
    The name you wish to associate with the number entered above.

  • Script File:
    Enter the path to the txt/rtf file to be displayed when a call is made to the number entered in the Number field. See Script tab.

  • Media File:
    Enter the path to the .WAV, .AVI, etc. file that will be played when a call is received from the number entered above. Note that Play Sound must also be checked in the Phone Manager tab of the
    Configure | Preferences menu.

  • OK:
    Click this button to add the entry to your personal Directory list. (Please note that this entry is not saved until you exit the Configure Directory dialogue box).

  • Cancel:
    On selecting the Cancel Button all changes made to the current Directory Entry are lost. You are then returned to the Configure Directory dialogue box.

  • Help:
    Clicking this button launches the Phone Manager Pro Help Text.

  • Add Speed:
    The current Directory Entry is automatically added to your Speed Dials tab in Call History.

  • Browse for Script:
    Use the Browse button to find the correct file and enter the correct path on your PC or network.

  • Browse for Media:
    Use the Browse button to find the correct Media File and enter the correct path on your PC or network.

  • New WAV:
    Clicking this button will allow you to create a .WAV file in the Phone Manager Pro default directory.

  • Clear File:
    Clicking this button clears the information in the Media File box.


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