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Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

User Guide Voice Mail Pro

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Edit Speed Dial Form

The Edit Speed Dial form allows you to edit the Speed Dial setting for that particular Speed Dial.

  • Group Name: This is the Speed Dial Group where the speed dial is located. This will show you which Speed Dial Group the Speed Dial is in. You can only change this by selecting a particular Speed Dial Group and adding the Speed Dial to this group.

  • Name: This is the name you wish to associate with the Speed Dial icon. This is a Mandatory entry.

  • Work Phone: Enter the Work Phone number of your contact (or Short Code). For internal users and groups the user or group name can be used (without quotation marks). This is a Mandatory entry.

  • Home Phone: Enter the Home Phone number of your contact.

  • Mobile: Enter the Mobile number of your contact.

  • Fax: Enter the Fax number of your contact.

  • PIN: Enter a PIN if required (Please refer to your System Administrator). The PIN required to make a call using the Speed Dial. This field allows you to pre-enter the PIN for this Speed Dial. PIN's are user specific for a private speed dial group.

  • Type: The Type of Speed Dial

    • Internal: Check this box if the Speed dial is for an internal contact.

    • External: Check this box if the Speed dial is for an external contact.

Note: When entering a number and it is recognized by Phone Manager as internal, the Speed Dial type will automatically be set as Internal. If the number is recognized by Phone Manager as external for example by entering a 9 for external access at the front of the speed dial number, the Speed Dial will be set as external.














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