IP Office Platform
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Business VoIP Telephone Systems

Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call


Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




This menu controls the forwarding of calls from your extension.

  • Follow Me To Number:
    Enter the number to which all calls are to be redirected. If this number is busy or not answered, then the call behaves as though your extension had failed to answer. (ie. If not answered then Forward On No Answer will be performed if set).

  • Forward Unconditional:
    Enter the number to which all calls are to be redirected. All incoming calls to your extension will be forwarded to this number.
    This option only applies to incoming calls to your extension number. Calls to a Hunt Group of which you are a member are only forwarded if you switch on Forward Hunt Group Calls. See below.

  • Forward On Busy:
    Enter the number to which all calls are to be redirected. When your extension is busy calls will be forwarded to this number.

  • Forward On No Answer:
    Enter the number to which all calls are to be redirected. When your extension is not answered calls will be forwarded to this number.

  • Forward Hunt Group Calls:
    Hunt Group calls received by your extension will be forwarded to the 'Forward Number'. This option only works when Forward Unconditional is on.
    Note: This only applies to Hunt Groups that are configured for Hunt (Linear) or Rotary (Circular) ringing mode – contact your System Administrator if unsure.

Note: For call appearance users the Forward On Busy settings is only used when all your call appearance buttons are busy.

See also Transfer Back to Forwarded Extension.

Do Not Disturb

This menu controls the Do Not Disturb operation of your extension.

  • Do Not Disturb:
    This option selects whether the Do Not Disturb feature is enabled or disabled for your extension. The option is enabled when the box is "checked".


The Do Not Disturb function forces the System to think that your extension is busy. However under certain circumstances you may wish to allow specific callers through when blocking all others. This feature can be achieved by adding those numbers to the Do Not Disturb Exception List.

  • DND Exception Number:
    Enter the number to be included in your DND Exception List and select Add

  • DND Exception List:
    This lists the numbers that will ring your extension when Do Not Disturb is enabled. The DND exception number can be an internal extension or an external number. If you wish to allow a range of numbers through the DND wall, you can either enter each number separately or make use of the variables "N" or "x" in the number. For example, to allow all numbers from 01923699000 to 01923699099 the DND Exception number can be entered as either 019236990xx or 019236990N.






















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