Note: You can only reclaim a call that has been presented to a Phone Manager user.
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Call (F1)
The Call function will allow you to make a telephone call to an internal or external number via the Call dialogue box. If you are currently on a call this function will give you the Transfer dialogue box.
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Answer (Enter)
The Answer function will answer a call when using a phone configured for Off-Hook Operation. This function is also used to inform the PBX that you wish to be given a call to Answer. This will be a call queued for your Hunt Group. The call will be displayed in the Call Status pane, use the Answer function again to speak to the caller.
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Transfer (F2)
The Transfer function will allow you to transfer a call to another destination (internal or external) via the Transfer dialogue box.
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Hold (F4)
This function will place a call on hold while another tasks is completed. This will then allow you to answer or make another call. If you wish to ensure you do not receive a call when you have another on hold you can set the Busy On Held Call feature in Configure Preferences.
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Account Code (F3)
The Account Code function is used to assign a predefined code to a call. On selecting this function you will be given the Call dialogue box however the Tag field is replaced by the Account Code field. Please refer to your System Administrator for a list of predefined Account Codes to be used. See also To Make a Call Using an Account Code.
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Record (F5)
This function will allow you to record your current conversation either into your Voicemail box or into a central Voicemail box - please check with your System Administrator. If this option is grayed out this function is not available on your system - please refer to your System Administrator.
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Absent (F6)
When you are away from your phone you may wish to inform internal callers that you are, for example, on holiday or in a meeting. The Absent function will allow you to set up this message via the Absent Status dialogue box. When an internal call is made to your extension this message will appear at the top of the Call dialogue box. If a user is calling without Phone Manager they will see the message in the display of their phone. See also Set an Absent Message.
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PickupQueue1 (F7)
Having configured Queue ID 1 in Configure Preferences you can then use this function to request a call from that queue. See also Working with Queues.
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PickupQueue2 (F8)
Having configured Queue ID 2 in Configure Preferences you can then use this function to request a call from that queue. See also Working with Queues.
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Conference
The Conference function will allow you to place all calls on hold into a Conference. See also Create a Conference Call.
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Ringback when free (internal only)
This function will set Ring Back When Free on a busy extension. When this extension becomes free your phone will ring and a call to the destination will be initiated once you have answered your ringing phone. If the busy extension has Call Waiting set you will be unable to use this function.
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Park/UnPark1-4 (F9-F12)
This function will allow you to park a call in one of the four park areas on the system. The call will then appear on the relevant Park button in the Call Park Area. You can then use the same function to unpark this call.
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Busy Not Available (Ins)
For Agent Mode operation. Toggles Busy Not Available status on or off.
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Busy Wrap Up (Del)
For Agent Mode operation. Toggles Busy Wrap Up status on or off.
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Clear (Esc)
The Clear function will clear the current call only. This may be useful when you do not wish to complete a screened transfer because the destination number is busy or cannot take the call and you therefore wish to return to the original caller. This function can also be used to refuse an incoming call. The call will be returned to the queue. This can be very useful if you accidentally pick up a call from the wrong queue. See also Working with Queues.
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Join a Conference
This function will allow you to join an IP Office Conferencing Center conference.
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Book a Conference
This function will allow you to book an IP Office Conferencing Center Conference. Only available if permission is specified by your System Administrator.
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HangUp (End)
The Hangup function simulates the function of actually hanging up the phone, i.e. finish the current call. Therefore, is very useful on phones configured for Off Hook Operation.
