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Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

 

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Functions Menu

The Functions menu gives access to a number of call handling commands:

  • Reclaim
    This function allows you to reclaim a call that has been accidentally transferred to the wrong person. Reclaim works even if the call has been successfully put through, even to Voicemail. It is also possible to reclaim a call that was originally ringing on your phone and has moved on to the next extension in your Hunt Group.

Note: You can only reclaim a call that has been presented to a Phone Manager user.

  • Call (F1)
    The Call function will allow you to make a telephone call to an internal or external number via the Call dialogue box. If you are currently on a call this function will give you the Transfer dialogue box.

  • Answer (Enter)
    The Answer function will answer a call when using a phone configured for Off-Hook Operation. This function is also used to inform the PBX that you wish to be given a call to Answer. This will be a call queued for your Hunt Group. The call will be displayed in the Call Status pane, use the Answer function again to speak to the caller.

  • Transfer (F2)
    The Transfer function will allow you to transfer a call to another destination (internal or external) via the Transfer dialogue box.

  • Hold (F4)
    This function will place a call on hold while another tasks is completed. This will then allow you to answer or make another call. If you wish to ensure you do not receive a call when you have another on hold you can set the Busy On Held Call feature in Configure Preferences.

  • Account Code (F3)
    The Account Code function is used to assign a predefined code to a call. On selecting this function you will be given the Call dialogue box however the Tag field is replaced by the Account Code field. Please refer to your System Administrator for a list of predefined Account Codes to be used. See also To Make a Call Using an Account Code.

  • Record (F5)
    This function will allow you to record your current conversation either into your Voicemail box or into a central Voicemail box - please check with your System Administrator. If this option is grayed out this function is not available on your system - please refer to your System Administrator.

  • Absent (F6)
    When you are away from your phone you may wish to inform internal callers that you are, for example, on holiday or in a meeting. The Absent function will allow you to set up this message via the Absent Status dialogue box. When an internal call is made to your extension this message will appear at the top of the Call dialogue box.  If a user is calling without Phone Manager they will see the message in the display of their phone.  See also Set an Absent Message.

  • PickupQueue1 (F7)
    Having configured Queue ID 1 in Configure Preferences you can then use this function to request a call from that queue. See also Working with Queues.

  • PickupQueue2 (F8)
    Having configured Queue ID 2 in Configure Preferences you can then use this function to request a call from that queue. See also Working with Queues.

  • Conference
    The Conference function will allow you to place all calls on hold into a Conference. See also Create a Conference Call.

  • Ringback when free (internal only)
    This function will set Ring Back When Free on a busy extension. When this extension becomes free your phone will ring and a call to the destination will be initiated once you have answered your ringing phone. If the busy extension has Call Waiting set you will be unable to use this function.

  • Park/UnPark1-4 (F9-F12)
    This function will allow you to park a call in one of the four park areas on the system. The call will then appear on the relevant Park button in the Call Park Area. You can then use the same function to unpark this call.

  • Busy Not Available (Ins)
    For Agent Mode operation. Toggles Busy Not Available status on or off.

  • Busy Wrap Up (Del)
    For Agent Mode operation. Toggles Busy Wrap Up status on or off.

  • Clear (Esc)
    The Clear function will clear the current call only. This may be useful when you do not wish to complete a screened transfer because the destination number is busy or cannot take the call and you therefore wish to return to the original caller. This function can also be used to refuse an incoming call. The call will be returned to the queue. This can be very useful if you accidentally pick up a call from the wrong queue. See also Working with Queues.

  • Join a Conference
    This function will allow you to join an IP Office Conferencing Center conference.

  • Book a Conference
    This function will allow you to book an IP Office Conferencing Center Conference. Only available if permission is specified by your System Administrator.

  • HangUp (End)
    The Hangup function simulates the function of actually hanging up the phone, i.e. finish the current call. Therefore, is very useful on phones configured for Off Hook Operation.

 

Note: When Phone Manager is in Agent Mode, the roles of the F1 and F3 functions are swapped.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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