Hands Free Operation
The Phone Manager Pro application can be used in conjunction with a Hands Free
phone and/or headset.
When using a Hands Free phone and/or headset the 'phone' should be left off-hook permanently. The "Off Hook Operation" option must be set under the Telephone tab of the Configure Preferences dialogue box. All calls are answered, transferred, queued etc by clicking the appropriate Call Handling Icons and by following the instructions provided in the Make a Call help text.
Note that under normal operation nothing is heard in the headset when the 'phone' is left in the off-hook state. Ringing Tone is heard in the headset when an incoming call is presented to the extension. Clicking the Answer icon at this point answers the call (equivalent to picking up a normal phone). When making an outgoing call Dial Tone is heard when the Call button in the Call dialogue box is pressed.
PC Softphone Operation
The System Administrator can create VoIP extensions. When Phone Manager Pro is associated with a VoIP extension number and Enable VoIP is selected in the Phone Manager preferences, two additional controls become active.
This type of operation is also called IP Soft Phone.
VoIP will only work if: