Business Telephone Systems

Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Place Call On Hold

1. Click .

2. Call Status will then indicate that the call is on hold.
   

Take a Call Off Hold

Click the call in the Call Status pane.

End a Call

Click or replace handset or press End.

Redial a Number

1. Double click the call in Call History or right click.

2. Choose Call Number Back.

Callback an Unanswered Incoming Call

1. If a call is not answered within the No Answer Time, the incoming call will appear in Call History under the Missed tab.

2. Double click the Call to return the call. (If the outbound prefix e.g. 9 is not shown contact your System Administrator.)

3. If the caller has left a Voicemail message, the Messages tab in the Call History pane will indicate you have one new message.

4. Double click on the Voicemail information to listen to your message or right click within the Messages tab and select Call Voicemail.

Tag a Call

Identifying a call by giving the call a descriptive tag. The tag will appear on the extension called if it has a suitable display. If you park the call using Phone Manager the selected Park Button will show the Tag text.

Calls from a VoIP extension cannot be tagged.

1. Click or press F1.

2. Enter the number and name as per Make a Call.

3. In the Tag box type in the description.

4. Continue the call as per Make a Call.

5. This text will appear with the call under the Tag column in the Call Status pane.