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Business VoIP phone Systems

Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

 

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Create a Speed Dial

There are a number of ways to Create a Speed Dial in Phone Manager.

  • You can add a new Speed Dial Group member

  • You can add a user from the IP Office Directory (This lists all users connected to your IP Office telephone system).

Create a Speed Dial Group Member

  1. In the Call History pane. Select the Speed Dials tab.

  2. Select the Speed Dial Group you wish to add the speed dial.

  3. Right click within the select Speed Dial Group window.

  4. Select New | Speed Dial Group Member

  5. The Speed Dial dialogue box will open.

 

  1. Enter a name into the Name box (This is a mandatory entry).

  2. Enter the number in the Work Phone box (This is a mandatory entry).
    When entering a number and it is recognized by Phone Manager as internal, the Speed Dial type will automatically be set as Internal. If the number is recognized by Phone Manager as external for example by entering a 9 for external access at the front of the speed dial number, the Speed Dial will be set as external.

  3. Enter any additional numbers you require, Home Phone, Mobile and Fax.

  4. Enter a PIN if required (Please refer to your System Administrator)

  5. Select the Type of speed dial (Internal/External).

  6. Select the Default Number required for this speed dial. This is the number dialed when the speed dial is double clicked.  

  7. Click OK.

  8. The new speed dial icon will be displayed in the Speed Dial Group Tab you originally right clicked and selected Add User.

Note: The speed dial type internal will limit the default number selection to the Work Phone only.

Create a Speed Dial from the IP Office Directory

  1. In the Call History pane. Select the Speed Dials tab.

  2. Select the Speed Dial Group you wish to add the speed dial.

  3. Right click within the Speed Dial Group window.

  4. Select Add User

  5. Select the User from the list available in the IP Office Directory.

  6. Click OK.

  7. The new speed dial icon will be displayed in the Speed Dial Group Tab you originally right clicked and selected Add User.

Create a Instant Message Speed Dial

  1. In the Call History pane. Select the Speed Dials tab.

  2. Select the Speed Dial Group you wish to add the speed dial.

  3. Right click within the select Speed Dial Group window.

  4. Select New | Speed Dial Group Member

  5. The Speed Dial dialogue box will open.

  6. Add the details of your contact as required.

  7. If the user is configured for Instant Messaging,the Speed Dial will go green.

 

Note: You will need to restart the Phone Manager for the Instant Messenger Speed Dial to take effect.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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