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Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call


Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Set Do Not Disturb (DND)

This feature will ensure your phone does not ring when incoming calls are received. The caller will get the Busy tone or be passed to Voicemail.

  1. Click .

  2. Select Do Not Disturb tab.

  3. Select Do Not Disturb option (click in box).

  4. Click OK or press Enter.

  5. The title bar of Phone Manager Pro indicates that DND is set.

To cancel

  1. Click .

  2. Select Do Not Disturb tab.

  3. Remove the check from the Do Not Disturb option (click in box).

  4. Click OK or press Enter.

  5. The DND indicator in the title bar of Phone Manager Pro is removed.

Set a Do Not Disturb Exception Number

You may be expecting an important call and wish to ensure that the call is answered even when you have Do Not Disturb set. This incoming number can be entered as a Do Not Disturb Exception.

  1. Click .

  2. Select the Do Not Disturb tab.

  3. Type the extension number in the DND Exception Number box (the variables "N" or "x" can also be used - N = any number of digits, eg. 01923699N and x = one digit, eg. 22x).

  4. Click the Add icon.

  5. The number will appear in the DND Exception List.

  6. Click OK

Remove a Do Not Disturb Exception

  1. Click .

  2. Select the Do Not Disturb tab.

  3. Select the number to be removed from the DND Exception List.

  4. Click the Remove button.

  5. Click OK









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