Avaya VoIP phone Systems

NJ Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Take Your Calls from Another Extension

If you wish to take your calls from another location, you can instruct the PBX to pass your calls to another internal or external number. This option must be set at your extension.

1. Click .

2. Select the Forwarding tab.

3. Enter the required number into the Follow Me to Number box.

4. Click OK or press Enter.

5. The title bar of Phone Manager Pro indicates that Follow to has been set.

To cancel

1. Click .

2. Select the Forwarding tab.

3. Remove the extension number from the Follow Me to Number box.

4. Click OK or press Enter.

Forward Your Calls to Another Location

Your calls can be answered at another location by forwarding your calls to an internal or external number. You can decide whether all your calls are to be forwarded or only when your extension is busy or only when your extension is not answered (the No Answer Time is configured by your System Administrator). If you are a member of a Hunt Group you can also forward Hunt Group calls to this location. See also Transfer Back to Forwarded Extension

1. Click .

2. Select the Forwarding tab.

3. Enter the internal or external number into the Forward Number box.

4. Select the Forward option you require (click in box):

• Forward Unconditional - forward all calls (except Hunt Group calls)

• Forward On Busy - forward calls when your phone is busy.

• Forward On No Answer - forward call when your extension is not answered.

• Forward Hunt Group calls - forward all Hunt Group calls

5. Click OK or press Enter.

6. The title bar of Phone Manager Pro indicates that a Forward option has been set.

To cancel

1. Click on .

2. Select the Forwarding tab.

3. Remove the Forward option by clicking in the relevant box to remove the check

4. The number in the Forward Number box can be left for future use or deleted.

5. Click OK or press Enter.