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Avaya IP phone Systems

NJ Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

 

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Turn Call Waiting On/Off

The Call Waiting feature will allow you receive a incoming call when in the process of another call. A beep will be heard in the handset and Call Status will show the call information. Click the second call in Call Status to answer the call and this will automatically place your current call on hold. You can then swap between the calls by clicking the call you require.

  1. Click .

  2. Select the Telephone tab.

  3. Select the Call Waiting option (click in the box).

 

Note: The Call Waiting settings are ignored if you are configured as a call appearance user.

Transfer Back to Forwarded Extension

If Forward Unconditional is set a forwarded call can not be transferred back to the original destination. The Forward on Busy and Do Not Disturb feature can be used to enable this facility.

For example, you wish to forward all your calls to extension 203.  You are expecting an important call that will be forwarded to extension 203, however you wish to speak to the caller.  Extension 203 will be able to transfer the call to your extension only if you set extension 203 as a Do Not Disturb Exception.

  1. In Configure Preferences set Forward On Busy to 203.

  2. Set Do Not Disturb.

  3. Enter extension 203 as a Do Not Disturb Exception.

  4. Now when a call is received by extension 203 it can be transferred back to your extension.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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