The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Turn Call Waiting On/Off
The Call Waiting feature will allow you receive a incoming call when in the process of another call. A beep will be heard in the handset and Call Status will show the call information. Click the second call in Call Status to answer the call and this will automatically place your current call on hold. You can then swap between the calls by clicking the call you require.
Select the Telephone tab.
Select the Call Waiting option (click in the box).
Note: The Call Waiting settings are ignored if you are configured as a call appearance user.
Transfer Back to Forwarded Extension
If Forward Unconditional is set a forwarded call can not be transferred back to the original destination. The Forward on Busy and Do Not Disturb feature can be used to enable this facility.
For example, you wish to forward all your calls to extension 203. You are expecting an important call that will be forwarded to extension 203, however you wish to speak to the caller. Extension 203 will be able to transfer the call to your extension only if you set extension 203 as a Do Not Disturb Exception.
In Configure Preferences set Forward On Busy to 203.
Set Do Not Disturb.
Enter extension 203 as a Do Not Disturb Exception.
Now when a call is received by extension 203 it can be transferred back to your extension.