How to Use Account Codes- Phone Manager

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Using Account Codes

Account Codes allow your System Administrator to track calls to specific external numbers. For example, a solicitor's office may wish to record the amount of time spent on calls to a client for billing purposes. Each client is given an Account Code and that code is used when making a call .

A key feature of Phone Manager is that it allows the use of text account codes rather than just numbers.

Account codes entered with calls are only recorded by the system if they match an account code already configure on the system. Please refer to your System Administrator for a list of valid Account Codes.

To Make a Call Using an Account Code

From the Function menu select Account Code, or press F3
In the Account Code box enter the appropriate code.

To Assign an Account Code to a Call in Progress

To assign an Account Code to a call already in progress, select Account Code from the Functions menu or press F3.
Enter the appropriate Account Code in the dialogue box.

Account Code Required

If you receive the following message each time you make an outgoing call without an Account Code, then your User account has been configured to ensure you always assign an Account Code to an outgoing call - for further information please refer to your System Administrator.

Using an Account Code Once a Call is in Progress

From the Functions menu select Account Code
Enter the code to be assigned to this call in the Account Code box (please refer to your System Administrator for a list of valid Account Codes).

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