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Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

 

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Call Handling Icons

The icons on the right hand side of the main Phone Manager Pro window will help you to make and receive calls as follows:

  • Make a Call: See Make a Call.

  • Answer a Call: See Answer a Call.

  • Set Ringback when Free: See Set Ringback When Free.

  • Place a Call on Hold: See Place Call On Hold.

  • Add a Call to a Conference: See Create a Conference Call.

  • Hangup a Call: See End a Call.

  • Transfer a Call: See Transfer a Call.

  • Complete a Transfer

  • Configure Preferences: See Configure Preferences.

  • Speaker Volume:
    Click on drop down to adjust the PC speaker volume. Click to turn mute on/off. Grayed out except for VoIP users. See VoIP Operation.

  • Microphone Volume:
    Click on drop down to adjust the PC microphone volume. Click to turn mute on/off. Grayed out except for VoIP users. See VoIP Operation.

  • Book a Conference: This function will allow you to book an IP Office Conferencing Center Conference. Only available if permission is specified by your System Administrator.

  • Join a Conference: This function will allow you to join an IP Office Conferencing Center Conference.

 

If Phone Manager is being used in Agent Mode (Phone Manager Pro only) an additional set of icons appear:

  • Busy Wrap Up: Allows you to go in and out of busy wrap-up state. The Status tab shows "Busy Wrap Up" when in that state.

  • If the Busy Wrap Up icon is grayed out (), this mean that you are currently not a member of any group, see Select Group below. If all your group memberships are removed or disable when in busy-wrap up, Phone Manager will continue to display Busy Wrap Up until restarted.  

  • Busy Not Available: Allows you to go in and out of busy not available state. The Status tab shows "Busy Not Available" when in that state.

  • Select Group: Displays the groups for which you are an available member when not in Busy Wrap Up or Busy Not Available. See Agent Mode.

  • Start Recording: Click on the icon to Start Recording a call.

  • Stop Recording: Click on the icon to Stop Recording a call.

Function Keys

The listing shows the default operation of the function keys.  All the functions keys can be configured in the Shortcut configuration form.

  • F1 - Call
    See Call.

  • F2 - Transfer
    See Transfer.

  • F3 - Account Code
    See Account Code.

  • F4 - Hold Call
    See Place Call On Hold.

  • F5 - Record
    Not available on all systems.

  • F6 - Absent Status
    See Absent Status.

  • F9, F10, F11, F12 - Park/Unpark
    See Park a Call and Unpark a Call.

  • Enter - Answer
    See Answer a Call.

  • Esc - Clear

  • End - Hangup
    See End a Call.

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