Busy Wrap Up: Allows you to go in and out of busy wrap-up state. The Status tab shows "Busy Wrap Up" when in that state.
If the Busy Wrap Up icon is grayed out (), this mean that you are currently not a member of any group, see Select Group below. If all your group memberships are removed or disable when in busy-wrap up, Phone Manager will continue to display Busy Wrap Up until restarted.
Busy Not Available: Allows you to go in and out of busy not available state. The Status tab shows "Busy Not Available" when in that state.
Select Group: Displays the groups for which you are an available member when not in Busy Wrap Up or Busy Not Available. See Agent Mode.
Start Recording: Click on the icon to Start Recording a call.
Stop Recording: Click on the icon to Stop Recording a call.