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Avaya business telephone Systems

NJ Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

 

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

In

Phone Manager Pro only. The In tab lists all calls received by your extension

This tab will display a maximum of 100 calls. When the maximum capacity is reached the oldest record is deleted when a new record is added.

The following options are then available when you right click on a call:

  • Call Number back:
    Call the selected number.
    (If the outbound prefix e.g. 9 is not shown contact your System Administrator.)

  • Add to Directory:
    Automatically create a Directory Entry from the call information

  • Add to Speed Dial:
    Automatically create a Speed Dial from the call information.

  • Add to Outlook:
    Automatically add the call information to the Outlook contacts folder.

  • Copy:
    Copy the "Number" from the selected call onto the PC's clipboard.

  • Delete:
    Delete the currently selected call from the call history.

  • Clear:
    Clear all the call information listed in the current pane.

  • Clear All tabs:
    Clear all the call information listed in the In, Out, Missed and All panes.

Out

Phone Manager Pro only. The Out tab displays all calls initiated from your extension. This may be a call manually dialed on the handset or dialed via Phone Manager Pro

This tab will display a maximum of 100 calls. When the maximum capacity is reached the oldest record is deleted when a new record is added.

The following options are then available when you right click on a call:

  • Call Number back:
    Call the selected number.
    (If the outbound prefix e.g. 9 is not shown contact your System Administrator.)

  • Add to Directory:
    Automatically create a Directory Entry from the call information

  • Add to Speed Dial:
    Automatically create a Speed Dial from the call information.

  • Add to Outlook:
    Automatically add the call information to the Outlook contacts folder.

  • Copy:
    Copy the "Number" from the selected call onto the PC's clipboard.

  • Delete:
    Delete the currently selected call from the call history.

  • Clear:
    Clear all the call information listed in the current pane.

  • Clear All tabs:
    Clear all the call information listed in the In, Out, Missed and All panes.

 

 

 

 

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