business telephone Systems

NJ Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Make a Call

There are a number of ways to make a call using Phone Manager.

1. Dial the number required.

• Note: Please do not enter spaces in the Phone number entered. i.e. 123456 not 123 456

2. The outgoing call will appear in the Call Status pane.

3. The Call Status pane will then indicate when the call has been answered.

4. When you have finished your call, the call will disappear from the Call Status pane.

5. The call will now appear in the Call History pane under the Out tab.

• Note: If a call to an internal User is not answered within the No Answer Time, and the User has Voicemail enabled, you will be prompted to leave a message. When you have finished the call, the call information will appear in Call History under the Out tab. Double click the call information to redial the number.

Hands Free

1. Click or press F1 or on the Functions Menu, click Call.

2. Enter telephone number or extension in Call dialogue box.

3. Click the Call button or press Enter.

4. The outgoing call will appear in the Call Status pane.

5. The Call Status pane will then indicate when the call has been answered.

6. When you have finished the call, the call will disappear from the Call Status pane.

7. The call will now appear in the Call History pane under the Out tab

Receive a Call

1. The incoming call will appear in Call Status.
   

2. Pick up handset to answer call.

3. The Call Status pane will then indicate when the call has been answered.

4. When you have finished the call, the call will disappear from the Call Status pane.

5. The call will now appear in Call History under the In tab.