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Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call


Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




The Messages tab indicates the number of new messages in your Voicemail box and for any Hunt Group from which you receive Voicemail ringback.

  • To collect your new messages:
    Double click the Voicemail box you would like to access or right click the required Voicemail box and select Call Voicemail.

If the phone is On-Hook it will ring once the Voicemail Server has been contacted. Pick up the phone and listen to your messages. If the phone is already in the Off-Hook state you will be connected to the Voicemail server as soon as it is located. The Voicemail tab will then appear.

Speed Dials

The Speed Dials tab allows you to save regularly used internal and external numbers for future use. See Create a Speed Dial for details on how to create a Speed dial.

There are two types of Speed Dials, Internal and External. A maximum of 15 for Phone Manager Lite and 1000 for Phone Manager Pro.

The Speed Dial tab also contains the Phone Dialer. The Phone Dialer allows you to dial from the Phone Manager application. You can turn off the Phone Dialer by right clicking in the Phone Dialer window and selecting Hide Phone Dialer.

Speed Dial Options

The following options are then available when you right click within the Speed Dial window part of the tab:

  • Call:
    Select the number from the Speed Dial entry you want to call. You can select from
    Work Phone, Home Phone, Mobile or Fax.

  • Default Number:
    Allows you to select the
    Default Number called when the Speed Dial is initiated. This will also change the icon in the Speed Dial Group window. This option is only active to External speed dials.
    (If the outbound prefix e.g. 9 is not shown contact your System Administrator.)

  • Park For:
    Park For option will only become active when an extension dialed is busy. Once the busy speed dial extension dialed is free a callback is made to the Phone Manager and the call is tagged as (free).

  • New:
    Create your own Speed Dial. See also Create a Speed Dial.

  • Add User:
    Automatically creates a Speed Dial from a IP Office Directory on your system

  • Edit:
    Edit an existing Speed Dial.

  • Delete:
    Deletes a Speed Dial.

  • Call:
    Call the number configured in the Speed Dial (or double clicking the icon).

  • View:
    Allows you to change the size of the Speed Dial icons. You can select from Large Icons, Small Icons and Details.

  • Show Phone Dialer:
    If the Phone Dialer is hidden you can turn on the Phone Dialer by selecting this option. To hide the Phone Dialer Right click in the Phone Dialer part of the tab and select Hide Phone Dialer.

If a User is configured for Instant Messaging the Speed Dial entry will go green. When you right click this Speed Dial the following additional options are available.

  • Send as Instant Message: Selecting this option will open an Instant Message window to the User who's Speed Dial you have right clicked.

  • Remove from Buddy List: This will remove the User who's Speed dial you have right clicked from your Buddy List.


External Speed Dials

  • There are four types of speed dials, Work Phone, Home Phone, Mobile and Fax. The speed dial displayed will change based on the default number selected.

  •   This icon is displayed if the Work Phone is recognized as an external speed dial and is set as the default number. If the number is recognized as in internal speed dial the internal speed dial icons are displayed. See Create a Speed Dial for more information.

  •     This icon is displayed if the Home Phone is selected as the default number.

  •   This icon is displayed if the Mobile is selected as the default number.

  •  This icon is displayed if the Fax is selected as the default number.




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