business voip telephone Systems

NJ Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Missed

The Missed tab lists the unanswered incoming calls to your extension.

This tab will display a maximum of 100 calls. When the maximum capacity is reached the oldest record is deleted when a new record is added.

The following options are then available when you right click on a call:

• Call Number back:
  Call the selected number.
  (If the outbound prefix e.g. 9 is not shown contact your System Administrator.)

• Add to Directory:
  Automatically create a Directory Entry from the call information

• Add to Speed Dial
  Automatically create a Speed Dial from the call information.

• Add to Outlook:
  Automatically add the call information to the Outlook contacts folder.

• Copy:
  Copy the "Number" from the selected call onto the PC's clipboard.

• Delete:
  Delete the currently selected call from the call history.

• Clear:
  Clear all the call information listed in the current pane.

• Clear All tabs:
  Clear all the call information listed in the In, Out, Missed and All panes.

All

The All tab gives a list of all incoming, outgoing and missed calls at your extension.

This tab will display information on a maximum of 100 calls. When the maximum capacity is reached the oldest record is deleted when a new record is added.

The following options are then available when you right click on a call:

• Call Number back:
  Call the selected number.
  (If the outbound prefix e.g. 9 is not shown contact your System Administrator.)

• Add to Directory:
  Automatically create a Directory Entry from the call information

• Add to Speed Dial:
  Automatically create a Speed Dial from the call information.

• Add to Outlook:
  Automatically add the call information to the Outlook contacts folder.

• Copy:
  Copy the "Number" from the selected call onto the PC's clipboard.

• Delete:
  Delete the currently selected call from the call history.

• Clear:
  Clear all the call information listed in the current pane.

• Clear All tabs:
  Clear all the call information listed in the In, Out, Missed and All panes.