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Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

 

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Personal Distribution Lists

Phone Manager Pro Only. Personal Distribution Lists (PDL) are lists of mailbox numbers which allow you to distribute messages to groups of mailboxes. You can create your own lists and have as private lists or available to other users by making them Public. You can create up to 20 lists with a maximum of 360 members per list.

 

  • Select required mailbox:
    From this drop down box select the mailbox required. The default for this list is your extension. You can select other mailboxes. However, you will only be able to view the Public Lists from other mailboxes, Private lists are protected.

  • Edit:
    Click this button to edit the selected list.

  • Delete:
    Click this button to delete the selected list, you can only delete your own lists. This does
    NOT delete individual users in a list.

  • List ID:
    The
    List ID is a ID assigned to the List by you

  • List Name:
    This is the Name of the list which has been selected

  • Public List checkbox:
    A public list can be viewed and used by any other (PDL) user. Check this checkbox to make the selected list public.

Creating a Personal Distribution List

  1. Select required mailbox that you want the Personal Distribution List to be associated with.

  2. Enter the List ID for the Personal Distribution List.

  3. Enter the List Name that you want the List to be called.

  4. Add the members mailboxes you want to include in the list.

  5. Once you have added all the members, you want the list to be available to other IP Office users, Check the Public List checkbox.

  6. Click Create to create your Personal Distribution List.

  7. The list will be added to the List view window of the Configure PDL window.

Adding members from an existing Personal Distribution Lists

You can add members from an existing list. This can either be all members from an existing list or individual members mailboxes.

  1. Select required mailbox which you want the Personal Distribution List to be associated with.

  2. Enter the List ID for the Personal Distribution List.

  3. Enter the List Name that you want the List to be called.

  4. To add an existing list to the new list select the list from the list view pane.

    1. Use the adjacent to the List view window to add the entire list to the list being created.

    2. To add individual members from an existing list to the new list select the member from the existing list and use the adjacent to the member list window.

  5. Once you have added all the members, you want the list to be available to to other IP Office users, Check the Public List checkbox.

  6. Click Create to create your Personal Distribution List.

  7. The list will be added to the List view window of the Configure PDL window.

 

 

 

 

 

 

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