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Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call

 

Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Phone Manager

This menu controls the features of Phone Manager.

  • Pop Phone Manager:
    When an incoming call is received the Phone Manager application will 'Pop' to the front and become the foreground application.

  • Hide on Close:
    Phone Manager Pro is minimized to the System tray on the Windows Taskbar when you close the application rather than exiting.

  • Play Sounds:
    Incoming calls are alerted by playing a sound.

  • Hide on no calls:
    Phone Manager Pro only. Phone Manager Pro automatically minimize when you have finished all calls.

  • Pop on Answer:
    Phone Manager Pro only. Phone Manager Pro will only pop when an incoming call is received.

  • Pop on Page Call:
    Phone Manager will pop when a page call is received.

  • Enable VoIP:
    Ensure this is checked if the User Name you have associated the Phone Manager with (see Getting Started) is a VoIP extension.

  • Show All/Show In/Show Out/Show Missed/Show Messages:
    Causes the corresponding tabs to be displayed in the Call History panel. Some menus are only available in Phone Manager Pro.

  • Show Status:
    Controls whether the Status pane comes to the front when a call is answered.

  • Show Cost of Call:
    Shows the costs of the call.

  • Show Account Codes:
    Phone Manager Pro only. Shows the account code available.

Park ID

By default each Park button in the Call Park Area is configured for the four system park areas which means a parked call can be picked up at any extension. See also Park a Call.

However you may wish to create personal/group park areas where Users can only pick up the call if they know the Park ID (maximum 9 characters).

For example a call parked on the fourth Park button could use Park ID 55. Other users who wish to pick up that call could either configure one of their own Park IDs also for 55 or use a short code (for example *38*55# - please refer to your System Administrator).

You can also use text to create a Park ID, however another User will not be able to pick up a call parked in this area using a short code.

 

 

 

 

 

 

 

 

 

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