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Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call


Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



PIN Restrictions

The Phone Manager release 2.1 introduces a feature called PIN Restrictions (PIN). PIN restrictions work by making the caller enter a PIN before the call is connected. PIN restrictions can be associated with types of number being dialed e.g. International numbers, External numbers

PIN restrictions will be performed from:

  • Making A Call

  • Speed dials

  • Account code Speed dials

Making a Call

  1. Click or press F1 or on the Functions Menu, click Call.

  2. Enter telephone number or extension in Call dialogue box.

  3. Click the Call button or press Enter.

  4. When prompted to do so enter the PIN number.

  5. When a valid PIN code is entered the call will be connected. When an invalid PIN code is entered an error message will be displayed.

  6. Re-enter the PIN as prompted. If the problem persists Contact your System Administrator.

  7. The outgoing call will appear in the Call Status pane.

  8. The Call Status pane will then indicate when the call has been answered.

  9. When you have finished the call, the call will disappear from the Call Status pane.

  10. The call will now appear in the Call History pane under the Out tab.

Note: If you need to redial the number, you will need to re-enter the valid PIN.


Speed Dials

  1. In Call History, select the Speed Dials tab.

  2. Double-click the Speed Dial required or right-click the Speed Dial required and select Call.

  3. When a valid PIN is entered against the Speed Dial the call will be connected. When an invalid PIN is entered an error message will be displayed and you will be prompted to re-enter the PIN. If the problem persists Contact your System Administrator.

  4. The Call will appear in Call Status

  5. Continue as per Make a Call.











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