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NJ Telecommunications Consulting

Getting Started Phone Manager Pro

Account Code /Absent Status
Agent Mode Operation
Call Functions
Call with Account Code Functions
Making a Call with Account Codes
Call History
Call Status
Blind Transfer a Call
Audio Codec / Compact Mode
Collect Your New Voicemail Messages/ Park a Call
Conference/ Account Codes/ Door Tabs
Conferencing Center/ Help Menu
Configure Directory dialogue box
Configure Menu
Directory Entries Functions Menu
Directory Entry menu
Edit Speed Dial form
Forwarding & DND Preferences
Functions Menu
Hands Free & PC Softphone Operation
Tag a Call


Create a Speed Dial to a User's Extention
Create a Speed Dial
Edit a Speed Dial
Set Do Not Disturb or Exceptions

Take Your Calls from Another Extension
Turn Call Waiting On/Off
Turn Off Hook operation On/Off
Turn Voicemail & Ringback On/Off
Use Account Codes
Call Handling Icons
Call History
Make or Recieve a Call
Message/ Speed Dial Tabs
Missed Calls Tab
Personal Distribution Lists
Preferences & Park ID
PIN Restrictions
Profile Phone Manager Pro
Queue ID Tab
Set Ringback or Absent Message
Screen Pop Preferences
Script Tab Phone Manager Pro
Set Date/Time & Clock Type
Speed Dial Functions
Tag a Parked Call
Transfer Functions
Transfer a Call to Another User's Voice Mail
USB & IM Preferences
Voicemail and Queue Tabs Call History
Telephony Preferences
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




Your can save your preferences and your Phone Manager configuration (Including speed dials, directory information and other settings). These setting can be used from another machine (if saved to the Local Area Network) or in the case of system failure.

By Default the profile is saved to My Documents|Avaya|IP 400|PhoneManager|Profile. Profiles can be saved to another location if required; either on your local drive or on your Local Area Network (LAN). The profile is saved as an .xml file. This file can be loaded onto another PC running Phone Manager, if the file is accessible from that PC.

Note: The name of the profile must match your extension number. The Phone Manager will prevent you from loading a profile saved with a different extension number.

Saving your profile

Follow the steps below to save your profile.

  1. Configure the Phone Manager to suit your preferences.

  2. From the Configure menu select Profile.

  3. Click Save Profile.

  4. Select the location where you want to save your profile. To access your profile from another machine it is recommended you save the profile to your LAN, for retrieval from another machine.

  5. The filename of the profile cannot be changed and must match your extension.

  6. Click Save

Loading your profile

Follow the steps below to load your profile.

  1. From the Configure menu select Profile.

  2. Select Load Profile.

  3. Browse your folders and select the Profile which matches your extension number. You are unable to load profiles which do not match your extension number.

  4. Click Open.

Default Sizing

This option is used to return the Phone Manager window to its original size.

  • Clicking the Yes button will resize the Phone Manager window to its default size.

  • Clicking the No button cancels the resizing request and returns you to the Phone Manager window.














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